Rohit Kapoor
President & Chief Executive Officer

Rohit Kapoor is the President & Chief Executive Officer of EXL. Since the Company started its operations in 1999, he has held various roles including CFO and President & Chief Operating Officer. Prior to joining EXL, Rohit was a business head at Deutsche Bank and led a marketing team that serviced clients in Europe, the Middle East and the Indian Sub-continent. He also managed the venture capital and private equity investments of several Ultra High Net Worth clients in start-up companies both in the U.S. and Indian TMT sectors. Rohit successfully raised several rounds of venture capital funding for various companies and he was also involved in the structuring of their investments. Earlier, he worked for eight years with Bank of America - five of which were in Private Banking in New York and three in Corporate Banking in India. Rohit holds a B.Tech from IIT Delhi and an MBA from the Indian Institute of Management, Ahmedabad, India.

Pavan Bagai
Chief Operating Officer

Pavan Bagai is the head of enterprise wide business operations and service delivery across all the business lines and geographies. He is responsible for managing operations for Outsourcing, Transformation and EXL LifePRO® businesses and leading global technology and infrastructure. In the last eight years at EXL, Pavan has played a leading role in operations and several strategic initiatives including the inception of Transformation business and capability development through inorganic and organic means. Pavan joined EXL after a 17-year career at Bank of America where he held senior management roles in corporate banking, finance, capital markets and trading in various markets across Asia and Europe. Pavan is an alumnus of St. Stephen's College, Delhi and holds an MBA from Indian Institute of Management, Ahmedabad, India.

Bill Bloom
Executive Vice President, Global Client Services

Bill Bloom leads all client-facing functions including sales and marketing and client management across all the business lines. Bill is also responsible for ensuring growth of company’s overall business through organic means, creating a culture of business development and providing executive leadership for EXL’s corporate strategy. Before joining EXL, Bill held the title of Executive Vice President, Insurance Operations and Information Technology of Travelers, responsible for policyholder and agency services as well as technology across the enterprise. He joined Travelers in 2003 as the company's Chief Information Officer. In 2006, he was given the additional responsibility of Insurance Operations which includes the policyholder and agency service centers, underwriting support and policy processing, agency operations, and billing. Bill joined Travelers from Accenture, where he was a Partner in their Financial Services Practice, focusing on large insurance clients. He has also served as a Vice President at Hartford Life responsible first for Business Technology Services and then for the National Accounts business in the Employee Benefits Division. Bill holds a bachelor’s degree in computer science from the State University of New York at Albany.

Vishal Chhibbar
Chief Financial Officer

Vishal has over 20 years of professional experience in finance. Prior to EXL, he was with GE Capital since 1998 in various senior leadership roles. Since 2005, Vishal has served as the Regional Head, Group Financial Planning for Strategy and Treasury for GE Capital, Australia and New Zealand. In 2004 and 2005, Vishal was Chief Financial Officer for GE Capital, South Korea. From 1998 to 2004, Vishal was the Chief Financial Officer for GE Capital, Indonesia and Malaysia. Prior to GE Capital, Vishal has worked for American Express Bank and Xerox in India. Vishal is a Chartered Accountant and an Associate Member of CPA, Australia. He holds a Bachelor of Commerce from DAV College, Dehradun.

Rembert de Villa
Head of Insurance and Health Care 
and Chief Strategy Officer 

As Global Head of Client Management, Rembert de Villa is responsible for driving growth and profitability of existing accounts, client relationship management and client satisfaction. Prior to his current role, Rembert was Managing Principal and Head of EXL’s Transformation services for three years. His global consulting experience has been primarily in the financial services industry. Rembert joined EXL from MasterCard where he was Global Practice Leader for Strategic Services. He has also served as the head of North American financial services practice for Capgemini Ernst & Young and as partner of A.T. Kearney’s financial institutions group. His early consulting career was spent with Andersen Consulting (now Accenture). Rembert holds an MBA from the Asian Institute of Management. He also completed Columbia University’s Senior Executive Program and attended the postgraduate program in Business Economics at the University of Bonn as a Konrad Adenauer Foundation scholar.

Vikas Bhalla
Head of Outsourcing

As Head of Outsourcing, Vikas Bhalla leads all outsourcing operations across EXL’s global delivery centers. Vikas is a Six Sigma Master Black Belt and has been with EXL for the last eight years. During this time he has spearheaded multiple client operations across the Insurance, Utilities and Financial Services verticals. Vikas has also held several leadership roles within the company in the areas of migrations, process consulting, Six Sigma, quality compliance, certifications, information security and business continuity. Vikas has over sixteen years of work experience and prior to EXL, he worked with GE, India and Shriram Fibres in various management positions. Vikas is an engineering graduate from Institute of Technology, Banaras Hindu University.