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| History |
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EXL was incorporated in April 1999 in the United States by a group of experienced professionals including Vikram Talwar, Executive Chairman of EXL and Rohit Kapoor, President and Chief Executive Officer. Vikram was then the CEO and Managing Director of Ernst & Young and Rohit managed international investments for clients at Deutsche Bank. In August 2001, Conseco acquired EXL and operated as its wholly owned subsidiary. Later, in November 2002, Oak Hill Capital Partners L.P. and FTVentures, along with the EXL management team bought EXL from Conseco, making it a third party, pure-play outsourcing service provider.
EXL has come a long way since that time and has maintained its momentum and achieved several milestones. The history of EXL demonstrates our resilience and readiness to take on challenges and emerge successful in all situations.
EXL launched its IPO in 2006 and became one of the most successful listings on NASDAQ that year. The listing took place after the successful acquisition of Inductis, a global strategy and data analytics firm, and helped EXL consolidate its decision analytics capabilities in the insurance and financial services industries.
EXL continues to strategically invest in expanding its global footprint to provide the benefits of a true global sourcing solution to its clients. In the year 2008, EXL established its delivery center in Metro Manila, the Philippines. In 2009, EXL entered Europe after acquiring the Czech Republic operations of Schneider Logistics, a global leader in providing transportation and logistics services. In the same year, EXL also established its delivery center in Cluj Napoca, Romania. .
EXL's focus on select domains and service offerings and its rigor of consistent and significant quality improvements have made EXL one of the leading players in the Transformation and Outsourcing space.
Historical Timelines
 | | 1999 | - U.S. presences established in April
- India office established in May
- Less than 20 employees
- Started with one outsourcing client
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 | | 2000 | - Opened first delivery facility in Noida, India with 500 seats
- Added two new outsourcing clients
- 150 employees
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 | | 2001 | - Conseco Inc. acquires EXL in August
- Opened second delivery facility in Noida, India with 400 seats
- Expanded Conseco business and added two new clients
- 1000+ employees
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 | | 2002 | - Oak Hill capital partners, FT Ventures and EXL management acquire EXL from Conseco Inc
- Opened third delivery facility in Noida with 600 seats
- Added two new outsourcing clients
- 1800+ employees
- ISO 9001-2000 certification
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 | | 2003 | - Opened fourth delivery facility in Pune with 400 seatsAdded three new outsourcing clients
- Re-migrated Conseco business successfully
- 2300+ employees
- Launched Financial & Risk Management services (erstwhile Business Process Risk Services)
- Established United Kingdom -office
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 | | 2004 | - Pune facility grows to 2100 seats
- BS7799 certifications
- Added four new outsourcing clients
- Added 12 new transformation clients
- 5120+ employees
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 | | 2005 | - Launched Decision Analytics services (erstwhile Research and Analytics Services)
- Added three new outsourcing clients
- Added 13 new consulting clients
- 5100+ employees
- OHSAS 18001:1999 certification for employee health and safety
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 | | 2006 | - Opened fifth delivery facility in Noida with 1100 seats
- Launched IPO and successfully listed on NASDAQ
- Acquired Inductis, a global strategy and data analytics company focused on insurance and financial services sectors
- 8200+ employees
- Ranked 1 ‘Rising star’ in the Global Outsourcing 100 list by the International Association of Outsourcing Professionals (IAOP)
- Top 10 Best Performing BPO Provider in CMP medias ‘Global Services 100’
- Worlds 100 Most Innovative Service providers in CMP’s media report
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 | | 2007 | - Added two more delivery enters in Noida and Gurgaon
- 9,000+ employees
- Consolidated our services under integrated offering of transformational outsourcing
- Added transportation to our industry portfolio
- 60+ clients
- Recognition by Business Week as ‘Top 100 Hot Growth Companies for 2007’
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 | | 2008 | - Established the Philippines office and commissioned the delivery center in Metro Manila with approximately 1000 seats
- 9500+ employees
- A portfolio of over 80+ clients
- Commissioned Jersey City office
- Vikram Talwar recognized by Ernst & Young as the Entrepreneur of the Year 2008 for the New York Metropolitan area
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 | | 2009 | - Acquired the operations of Schneider Logistics , SRO, Olomouc, the Czech Republic marking entry into Eastern Europe
- Established Romania office to set up a greenfield operations
- Celebrated 10 year anniversary
- Rebranded and unveiled new company logo
- Added two new delivery centers in India, in Gurgaon and Pune
- Announced the acquisition of American Express' Global Travel Services Center operations in Gurgaon, India
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 | | 2010 | - Launched four new Transformation Service Offerings
- Closed the acquisition of American Express’ Global Travel Service Center in Gurgaon, India
- Announced plans to open delivery centers in Noida and Jaipur, India
- Acquired PDMA, Inc., the developers of LifePRO® - a leading policy administration platform for life, health and annuity insurance
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