Banking and financial services analytics

Banking and financial services analytics

Drive smarter business decisions through data and advanced analytics

Banking and financial services analytics

Drive smarter business decisions through data and advanced analytics

Compliance and customer insights

Banking and financial institutions face more challenges than ever before from disruptive Fintech startups, increasingly stringent and demanding regulatory requirements, and the need to meet rising customer expectations. EXL orchestrates solution designed with Digital Intelligence to help companies overcome these obstacles and achieve their business goals. By using analytics for deep customer insights and risk quantification, automation to streamline back-office processes, and deep financial domain experience, we help businesses adapt to an ever-changing environment.

Our solutions

EXL™ Transaction Insights

Use of transaction data has increased to improve the customer experience and risk controls, especially with the growth and adoption of Open banking. EXL's Transaction Insights Solution transforms Unstructured transaction data into comprehensive and powerful customer insights. These insights can be leveraged across the customer life-cycle to unlock various risk and marketing use-cases.

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EXL™ Transaction Insights
Point-of-sale financing

Point-of-sale financing

The "buy now, pay later" financing market is growing rapidly as consumers expect the flexibility to pay for purchases over time. To help organizations fast-track their ability to provide affordable payment options at the point-of-sale and deliver an exceptional consumer experience, EXL and Skeps have partnered to create a packaged, scalable financing solution. The end-to-end, cloud-based solution helps banks and other organizations accelerate technology development and bring point-of-sale financing products to market faster.

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Featured insights
The traditional contact centre operating model relies on employing enough representatives to handle calls in an efficient manner. This traditional model no longer works. Even with there being 17 million contact centre representatives worldwide today according to a report from Gartner, organizations face staff shortages and labor costs amounting to 95% of their contact centre expenses.1 Contact centres also face pressure from changing customer expectations....
BNPL has grown rapidly as a lending product for consumers over the last few years. The idea of paying for purchases over time through a few interest-free payments is highly appealing to customers. BNPL firms have rapidly grown revenues as product adoption has increased. Most of this growth is led by fintechs while banks have been trying to play catch-up.
EXL’s client, a title services provider, needed to streamline its operations. Their processes involved many complex, interconnected, moving parts. For instance, it encompasses searching for titles and constant liaising with different agents throughout the process. In the United States alone, there are over 3,000 counties, which all keep their own property records.
Today, customer experience (CX) is the new battleground for survival and differentiation. We live in an experience economy where customers value how they engage with brands above all else, both online, and offline.