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Offshore
BPO: The Realities and Best Practices
is a forum where industry thought
leaders and our clients share their
insights on the business of offshoring
- the inherent teething pains and
achieving productivity gains. It’s
an opportunity for senior executives
to understand from the practitioners
the reality bites in offshoring, beyond
the cost arbitrage, to understand
why or how were they successful. For
those who are new to offshoring, this
event offers a MasterClass –
invaluable insights on getting it
right the first time. |
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8.30 am onwards: Registration |
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9.30 am to 10.00 am: Opening Address and
Welcome Remarks |
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| Steven
B. Gruber, Chairman,
EXL Service |
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10.00 am to 11.30 am: Keynote Presentation |
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| Dr.
Mohan Sawhney,
Professor of Technology,
Kellogg School of Management |
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11.30 am to 12.30 pm: Lunch and Networking
Session |
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12.30 pm to 2.15 pm: Breakout Sessions |
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Practitioner’s
Perspective on the Experiences
and Nuances in Offshoring:
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Insurance:
Jonathan Graybill,
VP Operations, Prudential |
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Banking:
Mark Nelson,
EVP - Global Resources,
IndyMac Bank |
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Research
& Analytics: Greg
Adams, COO
& CFO, Edgar Online |
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2.15 pm to 2.30 pm: Refreshment Break |
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2.30 pm to 4.00 pm: MasterClass |
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| Making
Your Mind Up and Going Forward:
The Offshore Decision Making
Process & Migration
Phase: Betsy Bassis,
Program Director for Offshoring
Initiative, British Gas |
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4.00 pm to 5.00 pm: Panel Discussion and Q&A |
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| Panelists:
Steven B Gruber, Dr. Mohan
Sawhney, Jonathan Graybill,
Mark Nelson, Greg Adams,
Vikram Talwar and Rohit
Kapoor |
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5.00 pm to 6.00 pm: Cocktails |
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6.00 pm to 7.30 pm: Dinner |
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8.00 pm to 10.30 pm: Broadway Show |
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Julia
E. Speina, Executive Assistant to Rohit
Kapoor, President ExlService Holdings
Inc., 350 Park Avenue, 10th floor, New
York, NY 10022 Tel: (+1) 212-277-7110
email:
julia.speina@exlservice.com |
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