The energy and utility market landscape is shifting, bringing new challenges and opportunities. Demand for ultra-customer centricity, rise of prosumers demanding electricity flows from and to the grid, technology advancements, digital disruption, entry of new set of players from within and outside of the industry and increasing regulatory mandates is threating the traditional utility. All these changes require traditional utilities to transform their business model – simply cutting costs and managing regulators would lead to decline in revenue and loss of customer base to third-party energy providers.
In this dynamic environment, EXL’s Operations-as-a-Service model can help energy and utility companies across the energy lifecycle by providing next-generation solutions with scalable systems and processes designed to catapult growth and manage well defined business problems, such as customer churn, profitability, or acquisition while reducing total cost of ownership.
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