ENERGY

The energy and utility market landscape is shifting, bringing new challenges and opportunities. Demand for ultra-customer centricity, rise of prosumers demanding electricity flows from and to the grid, technology advancements, digital disruption, entry of new set of players from within and outside of the industry and increasing regulatory mandates is threating the traditional utility. All these changes require traditional utilities to transform their business model – simply cutting costs and managing regulators would lead to decline in revenue and loss of customer base to third-party energy providers.

In this dynamic environment, EXL’s Operations-as-a-Service model can help energy and utility companies across the energy lifecycle by providing next-generation solutions with scalable systems and processes designed to catapult growth and manage well defined business problems, such as customer churn, profitability, or acquisition while reducing total cost of ownership.

KEY SERVICES

ACROSS THE ENERGY
LIFECYCLE

  • Upstream: Generation and transmission
  • Midstream: Distribution and metering
  • Downstream: Retail (residential, SME, I&C and home services)

IMPROVED CUSTOMER ENGAGEMENT AND
EXPERIENCE

  • Self-service capabilities
  • Enables real-time, two-way communication
  • Helps deliver effective customer engagement
  • Enhances operational efficiency
  • Reduces complexity
  • Decreases costs of customer services operations.

STREAMLINED PROCESSES

  • Operations management
  • Embed regulatory compliance
  • Improve revenue streams
  • Increase customer satisfaction
  • Provides flexibility to ever-changing

OUR ANALYTICS HELP
YOU REMAIN COMPETITIVE

  • Better understanding of customers
  • Deliver a better customer experience
  • Expand business
  • Continuously reduce operational costs.
  • Combine deep industry knowledge
  • Technology expertise
  • Consistently deliver positive business outcomes
  • Manage regulatory requirements adequately

READY TO LOOK DEEPER?

CONTACT OUR UTILITIES LEADERSHIP TEAM.



GET IN TOUCH WITH US

Mail

lookdeeper@exlservice.com

Address

280 Park Avenue, 38th Floor

New York, NY 10017