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Our operations
centers are currently located throughout India.
This enables us to leverage India's highly skilled,
English speaking, professionally qualified talent
pool. EXL hires only the best and the brightest
professionals. Our investment in employee recruitment,
training and retention provides us with the ability
to rapidly increase the scale of our operations
to respond to the needs of our clients. We have
the ability to recruit and train a significant
number of employees per month to meet the rapidly
expanding demands of our clients.
Our recruitment process is rigorous,
with multiple hiring screens, which are customized
to client/process requirements. We have the ability
to recruit and train a significant number of employees
per month to meet the rapidly expanding demands
of our clients.
EXL has made large investments in developing in-house
training competence with centers of excellence
in language skills, cultural orientation, insurance
training and process / product training. There
is certification at every stage and the standards
are set based on process requirements.
Our language skills recruitment, training and
certification process is highly integrated and
its quality is monitored throughout the on-boarding
process by a team of Customer Experience Executives
who have been trained on EXL's proprietary tool
for language assessment.
The entire on-boarding process is metric driven
with monthly measurement of recruitment and training
quality and a capability to drill down to root
causes enabling corrective action.
Our values are very strongly oriented towards
creating client satisfaction and business results.
Through a process of culture building, our employees
understand that inculcating EXL's values is a
positive step in their own career development.
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