Our ability to deliver continuous process improvements and our reputation for superior service has proven to be strong competitive advantages when developing new client relationships. Minimizing outsourcing risks is a critical function of process transition. Our approach to transitioning is institutionalized in MOST (Migration, Opportunity, and Solutioning Technique). It helps in developing customized migration solutions to suit various industries and process complexities. Six Sigma project management rigor guarantees success. Thus, the approach is to migrate on an 'as-is' basis and through re-engineering.


EXL's Approach to De-risking a Process Transition

Knowledge transfer and comprehensive training model - Desktop Procedures (DTP) consulting expertise and training models ensure seamless knowledge transfer and ongoing management.

Effective staffing - EXL's recruitment process is customized for each process and uses specific job Descriptions, Skill Matrix, Testing and Profiling procedures.

Process Control - Process control mechanisms e.g. Quality Compliance, ProMPT (proprietary tool) and audit mechanisms are set up during migration.

Our process migration expertise, which combines industry knowledge, process and project management techniques and a consultative approach by which our services are tailored to meet the client's specific needs, has enabled us to successfully transfer more than 230 processes from 22 clients.