Businesses today are facing dynamic market conditions: changing consumer behavior, new technology, and more data than ever before. To keep pace, they have to be more agile and respond more quickly to change. This environment demands more than traditional outsourcing. Simply meeting a service level agreement is no longer enough.
To help businesses meet these challenges, operate more effectively and become more competitive, EXL developed the Business EXLerator Framework®. It combines years of domain and process expertise, best practices, analytics, advanced automation and robotics (RPA) into a repeatable and scalable methodology. With EXLerator™, EXL has fundamentally transformed the way global business process outsourcing should be delivered.
By integrating and embedding multiple tools and techniques, such as analytics, robotics process automation, bolt-on technology automation solutions and technology wrappers comprehensive operations management solutions, EXL can generate 300% more value in end-to-end operations management compared to discrete business process outsourcing. And we can deliver 25% efficiency gains in the first 12 to 18 months of a client relationship versus waiting for savings in the off years.
Andrea Csaszar, Vice President, Group Insurance and Customer Service Delivery at the Guardian Life Insurance Company of America discusses how EXL worked with Guardian to improve its new business process and make it easier for customers and brokers to do business with the company.
Faster new business acquisition and set-up time for an insurer
Reduction in unbilled accounts in a six-month period for an energy client
Reduction in payment processing errors for a health insurer
Improvement in customer retention for a leading insurance carrier
Improvement in efficiency for a leading LTL service provider
Reduction in group cancellations for a major life insurance company
Improvement in Bill on Time Rate for a leading UK energy supplier
Reduction in cost per quote for a global multiline insurer
Improvement in customer satisfaction for a leading P&C carrier
How Do You EXLerate Your Business?
With increased revenue and reduced organizational costs, the Business EXLerator Framework® delivers benefits five times faster than what has historically been achieved. Its impact on businesses is real and measurable.
“Clients are looking for something more out of their outsourcing relationship; they expect additional value beyond labor-cost arbitrage. Meanwhile, service providers have become more sophisticated and now have many more levers with which to provide that incremental value. The marriage of these two phenomena led to the Business EXLerator Framework®.” Rohit Kapoor, Vice Chairman and CEO, EXL Service
“Using the Business EXLerator Framework™, our partners at EXL have been able to build a tool to group similar transaction types and price points together from the contract, and populate the hundreds of profile terms in a quick and efficient manner. Overall I am extremely pleased with the partnership and innovation that EXL has shown in the creation and implementation of the tool.”
---- Director, Global Billing & Process Transformation, Global Travel Management Company
“Timely information is now available for our business to take prompt action thereby helping to maximize profits or take speedy remedial steps where problems are identified. As a result the business is requesting more and more analytical reports on a monthly basis due to the assistance they provide operations in running the business.”
---- Head of Finance, Global Retailer
“The EXLerator™ model proved to be a true difference maker for our company. The ability to react to changing business needs along with quality and cost improvements put us in a position to achieve and exceed expectations.”
---- Vice President, Personal Lines, Global Multiline Insurer
“EXL’s innovative solutions to streamline our core market processing are making a significant impact on our ability to achieve our growth...making it possible for us to accelerate the rate of change while improving Cost, Quality, and End to End Cycle Time for our customers.”
---- Senior Vice President, New Business and Benefit Services, Major Life Insurance Company
“We were very impressed how EXL rose to the challenge and the analytical tools they employed proactively to provide analytical insight and deliver an exceptional performance. This initiative is a great example of how working together with a partnership approach can benefit both parties. This approach has significantly improved the customer experience, improved our service whilst improving revenue and reducing costs.”
---- Head of Fulfilment (Meter to Cash Operations), Leading UK energy supplier