THE BUSINESS EXLERATOR FRAMEWORK®

OPERATIONS MANAGEMENT, ANALYTICS AND TECHNOLOGY BROUGHT TOGETHER

Businesses today are facing dynamic market conditions: changing consumer behavior, new technology, and more data than ever before. To keep pace, they have to be more agile and respond more quickly to change. This environment demands more than traditional outsourcing. Simply meeting a service level agreement is no longer enough.

To help businesses meet these challenges, operate more effectively and become more competitive, EXL developed the Business EXLerator Framework®. It combines years of domain and process expertise, best practices, analytics, advanced automation and robotics (RPA) into a repeatable and scalable methodology. With EXLerator™, EXL has fundamentally transformed the way global business process outsourcing should be delivered.

By integrating and embedding multiple tools and techniques, such as analytics, robotics process automation, bolt-on technology automation solutions and technology wrappers comprehensive operations management solutions, EXL can generate 300% more value in end-to-end operations management compared to discrete business process outsourcing. And we can deliver 25% efficiency gains in the first 12 to 18 months of a client relationship versus waiting for savings in the off years.

EXL CLIENT TESTIMONIAL - GUARDIAN LIFE INSURANCE
COMPANY OF AMERICA

Andrea Csaszar, Vice President, Group Insurance and Customer Service Delivery at the Guardian Life Insurance Company of America discusses how EXL worked with Guardian to improve its new business process and make it easier for customers and brokers to do business with the company.

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90%

Faster new business acquisition and set-up time for an insurer

70%

Reduction in unbilled accounts in a six-month period for an energy client

60%

Reduction in payment processing errors for a health insurer

50%

Improvement in customer retention for a leading insurance carrier

55%

Improvement in efficiency for a leading LTL service provider

47%

Reduction in group cancellations for a major life insurance company

44%

Improvement in Bill on Time Rate for a leading UK energy supplier

22%

Reduction in cost per quote for a global multiline insurer

17%

Improvement in customer satisfaction for a leading P&C carrier

THOUGHT LEADERSHIP

How Do You EXLerate Your Business?

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EXL-Diagram

BUSINESS EXLERATOR FRAMEWORK® BRINGS TOGETHER

  • Lean six sigma based process re-engineering
  • Business process automation, robotics (RPA) and technology wrappers to not only automate repetitive and rule-based transaction processing activities, but also addressing complex business problems and decision making through the use of artificial intelligence and cognition techniques
  • Best practices and benchmarking that are based on years of domain experience to achieve best-in-class outcomes
  • Embedded analytics to transform real-time operational decision making and management that impact customer and business outcomes

Basic RGB

WHY EXLERATOR?

With increased revenue and reduced organizational costs, the Business EXLerator Framework® delivers benefits five times faster than what has historically been achieved. Its impact on businesses is real and measurable.

“Clients are looking for something more out of their outsourcing relationship; they expect additional value beyond labor-cost arbitrage. Meanwhile, service providers have become more sophisticated and now have many more levers with which to provide that incremental value. The marriage of these two phenomena led to the Business EXLerator Framework®.” Rohit Kapoor, Vice Chairman and CEO, EXL Service

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CONTACT US TO LEARN HOW EXLERATOR™ CAN ACCELERATE YOUR BUSINESS



GET IN TOUCH WITH US

Mail

lookdeeper@exlservice.com

Address

280 Park Avenue, 38th Floor

New York, NY 10017