HOME SERVICES

In an era when consumers want more choices, control and hassle-free services for their home appliances, the need of efficient and effective home services is more prominent than ever. With disruptive forces like Internet of Things (IoT) and smart homes, home service providers must manage huge volumes of information effectively to stay relevant. Additionally, increased competition from local providers is driving lesser profitability for global home service providers.

Our deep understanding of the home services industry and years of experience in supporting large energy and home service providers can help home service providers deliver best-in-class customer experience, maximize revenue, reduce cost of operations and optimize field workforce utilization.

EXPERTISE IN SUPPORT

  • Account set up
  • Billing and payment
  • Service management
  • Customer account management
  • Customer enquiries
  • Account update
  • Engineer helpdesk support

EXL’s holistic approach for embedding customer centricity in operations coupled with our best-in-class service analytics and digital solutions maximizes customer and business outcomes. Our transformative Operations-as-a-Service model can help global home service providers improve customer experience, reduce costs and provide flexibility to evolve to the ever-changing needs of their customers while meeting business and regulatory imperatives.

INDUSTRY-LEADING ANALYTICS

  • Help home service providers increase customer base
  • Generate more revenue through up-sell and cross-sell
  • Streamline field operations and optimize cost

CUSTOMER-ENGAGEMENT

  • Web and mobile platform
  • Self service capabilities to utility customers
  • Enable real-time, two-way communication
  • Help in delivering effective customer engagementEnhance operational efficiency
  • Reduce complexity and costs of customer services operations

FIELD MOBILITY SOLUTION

  • Integrated mobile workforce platform
  • Improves the productivity
  • Enhances efficiency of field employees
  • Provides job-, safety- and asset-related information
  • Real-time across a variety of devices

READY TO LOOK DEEPER?

CONTACT OUR UTILITIES LEADERSHIP TEAM.



GET IN TOUCH WITH US

Mail

lookdeeper@exlservice.com

Address

280 Park Avenue, 38th Floor

New York, NY 10017