EXL’s offering in the banking and financial services space integrates our differentiated Transformation and Outsourcing services with domain expertise, proprietary methodologies and tools. Our approach combines the power and strength of Data Analytics, Risk Management and Process Reengineering capabilities with the ability to execute activities that require process migration tools and methodologies to flawlessly execute the outsourced business processes.
The banking industry was one of the first to capitalize on the technological advancement which revolutionized the industry and triggered drastic changes in consumer behavior and expectations. The period was marked with expansion and globalization which demanded better risk management to minimize losses and retain low risk customers. New regulations such as BASEL II brought tremendous cost pressures in compliance, operations and customer service. Fierce competition further eroded margins.
EXL’s Transformation and Outsourcing services offer a unique value proposition to the client. Our domain knowledge and understanding of the banking industry enables us to customize solutions to meet the needs of financial services institutions. Our teams have acquired and fine-tuned their skills through a combination of experience and training. EXL’s seasoned tenure in the banking and financial services vertical has proven our ability to effectively deploy tailor-made solutions to meet the unique challenges that our clients face.
EXL's Banking and Financial Services solutions extend to the following verticals
- Retail banks
- Credit card companies
- Mortgage lenders
- Investment banks/ Hedge funds/Securities dealers
Banking and Financial Services Industry Solutions
- Strategic Cost management
- Marketing and Customer analytics
- Customized Collections
- Customer Service Solutions
- Finance and Investment Analytics
- Compliance and Internal Audit