With a disciplined approach to all implementations, our professional services lead to an application that provides an intuitive solution that incorporates all of the necessary controls, integration and technology. All components are part of a seamless, real-time integration model.

EXL has successful ASP implementations for top national carriers and is well-versed in handling, storing and protecting client BPO and ASP data in redundant centers in Columbia. Customers expect superior service and our highly trained support staff delivers.

Support Services include:

• Prompt issue resolution
• Web, email, and telephone support
• Assistance with release upgrades
• Ongoing technical and production support

Customers also have the opportunity to deploy solutions within an EXL hosting facility. Hosting capabilities include:

• 24/7 System Availability
• Problem and change management
• Update monitoring and management
• Redundancy testing during specified operational maintenance windows on regular basis
• Real time Environment Performance Management Solution

Hosting services are highly available through redundant servers, networks, power supplies, and facilities. Features include:

• Firewalls
• Protected Data Facilities
• Access Control
• Intrusion Detection Devices
• Strict Security Policies
• System Back-ups and Anti-virus Software