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| Utilities |
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EXL’s solutions help utilities companies transform into more flexible and agile organizations. Our solutions impact both revenue and margins while providing our clients capabilities that help them make better decisions and improve their control environment.
We understand the challenges that utilities companies face in a rapidly changing environment. Deregulation and privatization have brought intense competition among service providers. With changing buyer behavior and demographics, companies have become customer centric and are focused on delivering more value added services to meet higher customer expectations. It has become increasingly difficult for companies to maintain operating margins while continuing to deliver additional services at the same cost. The margin pressures are forcing utilities companies to explore cost optimization and transformation opportunities.
EXL’s deep industry knowledge and utilities experience with both residential and commercial sectors, combined with transformation and outsourcing capabilities, offers a unique value proposition to our clients. Our customized best-in-class services and over 1800 professionals stand prepared to help utilities companies toward new challenges. Our Outsourcing services combined with Operations & Process Excellence and Decision Analytics capabilities enable us to offer customized solutions around business problems like portfolio management and consumption imbalance in the utilities industry. EXL’s Decision Analytics practice supports clients in credit management by improvising the debt collection strategies and building predictive models on credit risk assessment.
| EXL's industry solutions leverage its capabilities in transformation and outsourcing |  | Outsourcing
| Transformation
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Utilities Industry Solutions
| Sales Retention |  | | - Customer acquisitions
- Sales support
- Retentions and renewals
- Erroneous transfer corrections
- Customer withdrawals
| | Account Management | | | - Billing and invoicing
- Device installations or removals
- Customer details management
- Payment schemes
- Transfer of tenancy
| | Portfolio Management | | | - Energy imbalance reconciliations and recovery
- Portfolio mismatch corrections
- Vacant property management
| | Debt Management | | | - Credit risk management
- Developing debt collection strategies
- Inbound and outbound collections
- Warrants execution support
- Field visits support
- Reconnections
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|  Click here to download the Utilities Brochure |
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