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Agenda
October 22-23, 2007 |
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Monday, October 22,
2007 |
| 12:00 pm to 1:30 pm |
Welcome Lunch and Registration |
| 1:30 pm to 2:00pm |
Opening Remarks
Steven B. Gruber, Managing Partner,
Oak Hill Capital Partners |
| 2:00 pm to 3:15
pm |
Presentation: The
Future of Captives in India 2.0
Sudin Apte, Country Head & Senior
Analyst, India
Operations, Forrester Research |
| 3:15 pm to 3:45 pm |
Break |
| 3:45 pm to 5:00
pm |
Panel: India: Sustaining
Competitiveness
John A. Funk, Morgan Lewis
Ben Druskin, Managing Director and Head of
Global Services
and East Coast Technology Investment Banking,
Citigroup
Marc Silverman, Partner, Ernst & Young
LLP
Moderator: Arjun Sethi, Partner, AT Kearney |
| 6:00 pm |
Buses depart from The
Lodge at Torrey Pines Lobby |
| 6:30 pm to 7:30 pm |
Reception |
| 7:30 pm |
Dinner |
| 8:15 pm |
Welcome and Introduction
Vikram Talwar, Vice Chairman & CEO, EXL
Service |
| 8:30 pm |
Keynote Address:
Winds of Change:
Will
India’s BPO Industry be Competitive
in the Next 5 Years?
Kiran Karnik, President, NASSCOM |
| 10:00 pm |
Buses depart from Evans
Garage |
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Tuesday, October
23, 2007 |
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| 8:30 am to 9:00 am |
Continental Breakfast |
| 9:00 am to 10:00
am |
Presentation: The
Game Changers for India:
Transformation and Innovation
Dr. Mohanbir Sawhney, Tribune Professor of
Technology and the Director of the Center
for Research
in Technology and Innovation, Kellogg School
of Management Northwestern University |
| 10:00 am to 10: 30 am |
Break |
| 10:30 am to
11:45 am |
Panel: Business Services
from India: The Next 3 Years
Lois A. Hedg-peth, Customer Service Director,
British Gas
Renee deLassus, Vice President of Global Sourcing,
Travelers Insurance Company
Chris Sherman, EVP, Global and Non-Traditional
Workforce, IndyMac
Rick Gradone, Executive Vice President Commercial
Lending Group, National City
Moderator: Sandeep Tyagi, Vice President and
Head of
Knowledge Services, EXL Service |
| 11:45 am to
12:00 pm |
Closing Remarks
Rohit Kapoor, President & COO, EXL Service |
| 12:00 pm to 1:00 pm |
Lunch |
| 1:00 pm to 6:00 pm |
Golf or Spa |
| 7:00 pm |
Closing Dinner |
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