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New Delhi, July 24, 2003: Exlservice
Inc., a leading third party Business Process Outsourcing
Company, today announced the expansion of its
India operations by setting up its 4th facility
in the country. The new center will be located
in Pune, Maharashtra and will be spread over an
area of 86,360 sq. feet, with a capacity of 1,025
production seats per shift. Post the launch of
its Pune facility; EXL will have an operating
capacity of 7,575 seats on a three-shift basis.
EXL has recently bagged 3 new BPO contracts from
large UK and US based companies and has stepped
up its recruitment drive to fulfill its additional
requirement of over 1500 agents. The new center
will cater to the growth requirements of EXL arising
from both recently acquired business as well as
clients in the pipeline. In addition to fulfilling
EXL's growth requirements, the Pune center will
also serve as a business risk diversification
location for the company in India.
As part of its expansion strategy, EXL plans
to invest upwards of $ 6.5 mm in the new facility.
This investment will be made across two phases.
The first phase of expansion will be complete
by December 2003 and the second phase by May 2004.
The EXL Pune center will be fully equipped to
provide both back office and contact center services
to its clients. Built to international specifications
and connected by both satellite and fiber links,
the new EXL facility in Pune will provide reliable
last mile connectivity to its clients.
Commenting on EXL's business expansion,
Mr. Vikram Talwar, CEO EXL Service said,
"The last eight months have been very good
for EXL, we have successfully de-risked our business
by extending our relationships with existing clients
as well as acquiring new business from different
geographies. While we have entered new business
verticals we have further strengthened our domain
expertise in the banking and insurance sector.
A strong focus on quality assurance and business
continuity management has destined EXL to be a
long-term leading player in the Industry."
Detailing EXL's rationale for selecting
Pune as the location for its fourth center in
India, Mr. Rohit Kapoor, President and CFO, EXL
comments, The Pune center will manage
EXL's requirements of catering to the growth of
our clients in the pipeline. EXL's location spread
will help us tap talent from different geographical
locations as well provide Business Risk Diversification.
We selected Pune as the destination for our 4th
facility based on the easy accessibility to potential
employees, good business environment & infrastructure
and its proximity to the commercial capital, Mumbai".
Exlservice Inc. is a U.S. incorporated company
offering a wide range of BPO services from its
3 operating centers in India. EXL has entered
into a strategic partnership with two leading
US based investment companies namely Oak Hill
Capital Partners and Financial Technology Ventures.
The company presently employs over 2000 employees
and has 1,500 agent seats on a per shift basis.
EXL is uniquely positioned to provide both back-office
processing and customer contact services to corporations
in the US and UK. Please visit www.exlservice.com
for more details.
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