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New Delhi, October 6, 2005 - ExlService
Holdings, Inc., a leading third party business
process outsourcing company announced today that
it has secured a large contract for managing back
office BPO operations for British Gas, the largest
supplier of residential gas and electricity in Britain.
British Gas is the brand name for energy and energy-related
services offered by Centrica plc in the UK. This
transaction demonstrates Centrica's confidence in
EXL's capabilities to assist in improving productivity
and reducing costs.
The contract has been awarded to EXL after an extensive
evaluation process undertaken by Centrica. Centrica
used rigorous selection criteria to evaluate suppliers
in India and eventually selected EXL for its excellence
in professional management, rigor in migration and
expertise in back office operations.
The operations in their steady state will be serviced
from EXL's facilities in Noida (part of the National
Capital Region) and Pune. First operations are expected
to go live in January 2006. EXL is currently in
the process of recruiting and training staff for
British Gas processes.
Announcing the contract, Betsy Bassis, Programme
Director for British Gas' offshoring initiative,
said, "We are looking forward to a
long term partnership with EXL. We selected EXL
as our outsourcing partner for back office data
processing services due to their commitment to quality
and continuous process improvement. EXL has a disciplined
approach to operations management which will enable
us to focus our business on the core areas of expertise
and value".
Mr. Vikram Talwar, Vice Chairman and CEO
of EXL said, "EXL is proud of its
partnership with Centrica and we are committed to
providing best-in-class service and highest levels
of productivity. This contract strengthens our presence
in the business process outsourcing space and paves
the way for us to consolidate our leadership in
back office operations management".
Commenting from EXL's headquarters in New
York, Mr. Rohit Kapoor, President of EXL, stated:
"We are delighted with Centrica's decision
to outsource part of its back office operations
to EXL. We are confident that EXL and Centrica's
focus on transformation of British Gas' business
operations will be mutually beneficial and will
further the vision of both organizations".
EXL is one of the leading providers of value-added
offshore business process outsourcing solutions.
EXL's core strengths as a domain and process-led,
pure-play BPO company include a seasoned management
and operations team, a highly demonstrable track
record of seamless process migration and consistent
service delivery position it uniquely in the offshore
BPO space.
EXL combines in-depth knowledge of the industry
segments with proven broad-based expertise in providing
integrated back-office process outsourcing solutions
and managing large-scale processes for its Global
1000 clients.
EXL also offers research and analytics solutions
and specialized advisory services to its clients,
including BPO opportunity and solution identification,
process mapping and documentation, process re-engineering
and business risk compliance services, including
Sarbanes-Oxley advisory work.
EXL operates integrated global delivery platforms
supported by a state-of-the-art and scalable infrastructure.
With four world-class service delivery centers based
in India (Noida and Pune) with a total capacity
of 3,700 workstations per shift, EXL leverages India's
large talent pool of highly qualified and educated
English speaking professionals. These professionals
handle complex processes that combine high-end functional
processing and domain expertise.
In February 1997 the shareholders of British Gas
plc approved its demerger creating Centrica plc
and renaming British Gas plc to BG plc. Centrica
provides energy and related services to domestic
and commercial customers in Britain, continental
Europe and North America.
With around 18 million customer accounts, British
Gas is the leading domestic energy supplier in Britain
and it supplies gas and electricity to around 900,000
commercial customers. British Gas is also the largest
domestic central heating and gas appliance installation
company with maintenance and breakdown cover. British
Gas employs around 26,000 staff nationally.
Centrica Energy, which operates the Morecambe Bay
gas fields and seven power stations, procures and
trades energy for the group. In North America, Centrica's
Direct Energy business serves more than 1.5 million
customers across Canada and the USA. In Europe,
Centrica is the second largest power generator in
Belgium through its SPE brand and in the Netherlands,
Oxxio supplies energy to residential and small business
customers. In Spain, Luseo Energia focuses on the
SME market.
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