PLATFORMS AND PRODUCTS

BILLING AND CRM PLATFORM

EXL’s cloud-based customer centric Billing and CRM Platform is a transformative end-to-end Business Process as a Service (BPaaS) solution that helps energy and utility companies:

  • Effectively implement a strategic low-cost, high-quality service delivery organization
  • Eliminate the need for capital investment while reducing operational expenses
  • Improve customer satisfaction through seamless and consistent service delivery
  • Embed regulatory compliance
  • Improve revenue streams, cash flow and reduce write-offs
  • Provide flexibility to meet ever-changing customer needs

  • Bill run and presentation with itemized breakdown
  • ‘Customer self-signup’ enabling customers to activate their own services
  • Mobility solutions to provide customers with direct access for paying bills, viewing consumption and managing billing options
  • CRM to manage all customer interactions from one location
  • Dashboard to review performance at any given point
  • Notification engine for automated notifications to customers through SMS, email or voice recordings
  • Scheduler engine to automate manual tasks, like collecting usage records
  • UDR generator for generating usage records for third parties as needed
  • APIs for deep third party integration
  • Integrated IVR to automate the pay-by-phone process

EXL MOBILITY SOLUTIONS

EXL Mobility Solutions help energy and utility companies improve operational efficiency through cloud-based customer engagement and workforce mobility solutions.

We assist organizations by rapidly deploying mobility solutions for multi-channel customer engagement, managing demand side management programs, and enabling the mobile workforce. Our innovative plug-and-play cloud-based solutions help our clients cut operational and IT costs.

Digital customer engagement platform provides self-service capabilities for end customers, as well as enabling real-time communication between the utility and its customers.

  • Highly personalized self-service capabilities for customers based on their needs, preferences, and behavioral trends
  • Simple and intuitive ways to track energy consumption help customers stay informed about their bills
  • Enabling customers to optimize energy usage by viewing and comparing consumption with similar homes or utilities
  • Alerts that notify customers about current and future outages
  • Reduces peak load through demand response events and programs
  • Ability to enter and log customer service requests for service related issues

Workforce mobility solution is an integrated mobile workforce platform that improves the productivity and efficiency of field employees by providing job, safety and asset related information in real-time on across a variety of devices. Our solution operates both online and offline, helping utilities reduce field service costs and adhere to safety compliance.

  • Automate and streamline business operations through real-time workforce management, scheduling and dispatching work orders
  • Deliver safety and workforce training programs to comply with safety measures in or out of the field
  • Embedded analytics to monitor field workforce performance metrics, analyze workforce efficiency, track asset failure, and help in effective decision-making in other areas
  • Access real-time information and remain connected even when operating in remote areas with no wireless connectivity
  • View, search and report missing assets, and schedule regular inspections anytime

UNBILLED MANAGERTM

Unbilled ManagerTM is a rich UI based solution that focusses on preventing revenue leakages by identifying unbilled accounts, prioritizing to deliver maximum benefits and streamlining workflow to avoid any bottlenecks.

Key features:

  • Rich UI-based application ensures billing of unbilled accounts
  • Combines technology and analytics capabilities
  • Validates incoming data against the workflow data for dependencies
  • Prioritizes mapped accounts to employees based on the right skills
  • Analytical model prioritizes new accounts as per probability of clearance
  • Real-time dashboard for tracking performance
  • On-premise or cloud hosting solutions

LOOK DEEPER

CASE STUDY

DOWNLOAD

WHITEPAPER

DOWNLOAD

SIZZLE REEL

DOWNLOAD

READY TO LOOK DEEPER?

CONTACT OUR PLATFORMS AND PRODUCTS LEADERSHIP TEAM.

GET IN TOUCH WITH US

Address
280 Park Avenue, 38th Floor
New York, NY 10017

For career click here