EXL MOBILITY SOLUTIONS
EXL Mobility Solutions help energy and utility companies improve operational efficiency through cloud-based customer engagement and workforce mobility solutions.
We assist organizations by rapidly deploying mobility solutions for multi-channel customer engagement, managing demand side management programs, and enabling the mobile workforce. Our innovative plug-and-play cloud-based solutions help our clients cut operational and IT costs.
Digital customer engagement platform provides self-service capabilities for end customers, as well as enabling real-time communication between the utility and its customers.
- Highly personalized self-service capabilities for customers based on their needs, preferences, and behavioral trends
- Simple and intuitive ways to track energy consumption help customers stay informed about their bills
- Enabling customers to optimize energy usage by viewing and comparing consumption with similar homes or utilities
- Alerts that notify customers about current and future outages
- Reduces peak load through demand response events and programs
- Ability to enter and log customer service requests for service related issues
Workforce mobility solution is an integrated mobile workforce platform that improves the productivity and efficiency of field employees by providing job, safety and asset related information in real-time on across a variety of devices. Our solution operates both online and offline, helping utilities reduce field service costs and adhere to safety compliance.
- Automate and streamline business operations through real-time workforce management, scheduling and dispatching work orders
- Deliver safety and workforce training programs to comply with safety measures in or out of the field
- Embedded analytics to monitor field workforce performance metrics, analyze workforce efficiency, track asset failure, and help in effective decision-making in other areas
- Access real-time information and remain connected even when operating in remote areas with no wireless connectivity
- View, search and report missing assets, and schedule regular inspections anytime
READY TO LOOK DEEPER?
CONTACT OUR PLATFORMS AND PRODUCTS LEADERSHIP TEAM.