PROPERTY & CASUALTY OPERATIONS MANAGEMENT

Macro-economic trends are driving significant market opportunity through continued low interest rates, new collision safety features, rate comparators and higher medical costs. These trends introduce new challenges, such as pressure on expenses, the need to variablize or reduce cost structures, and better leverage analytics.

EXL supports P&C companies across a broad spectrum of operations management, including underwriting, policy servicing, claims management, and finance and accounting. We offer point solutions and fully integrated solutions that leverage analytics, technology, BPaaS, robotics, SDA and cognitive computing using our proprietary delivery model the Business EXLerator Framework™.

CAPABILITIES

  • Policy Acquisition and Agency Management
    • New Business Set Up
    • Book Rolls
    • Agency Segmentation
    • Campaign Design, Management and Tracking
    • Marketing and Media Mix Optimization
  • Policy Underwriting
    • Policy Underwriting Assistance
    • Pricing Plan Development
    • Lifetime Value Modeling
    • Loss Survey
    • Audit
  • Policy Servicing
    • Endorsements
    • Renewals and Terminations
    • Customer Relations, Segmentation, Loyalty
  • Claims Management
    • Intake & Set Up
    • Investigation
    • Evaluation
    • Resolution
    • Subrogation & Compliance
  • Finance and Accounting
    • Procure to Pay & Receivables Management
    • Hire to Retire
    • Record to Report
    • Treasury & Taxes

CASE STUDIES

By creating an integrated risk management information framework to deliver enhanced monitoring of key risks and controls to enable smarter decision-making, a leading multiline insurance company improved productivity by 80%.

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P&C insurer improves transaction volume forecasts, which improved staffing, reduced overtime and decreased attrition, by leveraging EXL’s embedded analytics capabilities to optimize operations.

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LEARN MORE

Global insurance companies understand that First Notice of Loss is a moment of truth for customer service. And they increasingly see that they can rely on global operations management partners to service FNOL as well or better than the insurers can themselves.

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READY TO LOOK DEEPER?
CONTACT OUR PROPERTY & CASUALTY LEADERSHIP TEAM.

Contact

GET IN TOUCH WITH US

Address
280 Park Avenue, 38th Floor
New York, NY 10017

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