EXL technology is leveraged in concert with services that simplify operations and decision analytics that improve efficiency and customer service. Together they strengthen business models and help retain and attract customers in today’s highly competitive insurance market.
Insurance companies have come to understand they can no longer afford the high cost of ill-conceived and poorly executed subrogation systems. Many see streamlined subrogation as an imperative, a necessary and effective means of cutting costs and bolstering competitive advantages.
The industry’s largest independent subrogation platform, Subrosource® refines recovery workflow, increases recoveries and reduces costs. The platform has recovered more than $9 billion to property and casualty insurers.
Repairing a poorly performing subrogation system first requires an understanding of the problem, which frequently arises from a lack of discipline and focus.
Moving Insurance BPO into the As-a-Service Economy
Medical expense losses account for up to 10 cents of every premium dollar and continue to increase 5% annually. MedConnection℠ is a medical claims summarization and analytics tool that structures source medical documents in order to improve claims and rating decisions. The platform delivers five times ROI by improving consistency, summarization time, indemnity, documentation, and data warehousing.
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