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EXL's Banking
and Financial Services sector solutions include
BPO servicing various banking products ranging
from mortgage loans and consumer finance to credit
cards.
Although banks are typically organized on the
basis of product groups, from an outsourcing perspective,
EXL focuses its banking and financial services
solutions along process lines. This ensures optimal
outsourcing strategies by evaluating opportunities
to re-engineer processes across business groups.
As a result, EXL's clients realize important economies
of scale without being constrained by legacy structures
within a process.
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Migrated over 40 different back office and
voice processes in banking and financial services |
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Management team with extensive banking
and financial services experience |
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Experience of serving seven Global 1000
banking clients and have delivered significant
transformational projects that go beyond cost
reduction, offering value additions through
productivity gains and value multiplication
through redesigned and reengineered processes |
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Exempt/ licensed in the US for Telemarketing
(52 out of 53 states) and Collections (52
out of 53 states) |
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Compliant with applicable US banking regulations
- Gramm-Leach-Bliley Act (GLBA); Fair Debt
Collection Practices Act (FDCPA); Bank Protection
Act (BPA), Safeguarding Customer Information
(SCI), Fair Credit Reporting Act (FCRA) |
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EXL's solutions for the Banking and Financial Services
sector have been recognised in a leading global
industry study. EXL is featured among the
World's Top Outsourcing Providers for the Banking
and Financial Services industry in a study
conducted by International Association of Outsourcing
Professionals (IAOP) (2006)
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Loan Rate Modification |
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- Contributed over $ 10 million to the
client in less than four months of operations
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B2B Conditions |
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- Reduced per unit cost by 102%
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B2B Reverification |
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- Reduced per unit cost by 43%
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Non Escrow Accounts Tax Saving |
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- Reduced the loan service cost by 43%
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Analytics |
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- Implemented acquisition and pricing
models for top 5 credit card issuer
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Re-engineering |
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- Developed and implemented re-engineering
programs with over US $4 billion savings
from 2001-2005 for financial services
client
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Experience in front, middle and back office
operations for 3 mortgage clients |
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27 mortgage back office and voice processes
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Mortgage services provided since 2001 |
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Over 500 headcount |
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