EXL has developed a Center of Excellence (COE) to meet our clients' collections needs. Regardless of whether collections operations are centered in one function, or spread across multiple areas.

We provide early and mid-stage collections activities, generally using automated dialing systems and our proprietary EXL Collections System (ECS). In addition, we use our proprietary skip-tracing tool to access location information instantly via multiple websites in order to trace people who have moved or absconded without notice to avoid paying debts. We are one of the few vendors in India with experience with a wide range of collections processes, including credit card receivables, large mortgage loan payments and business-to-business insurance premium collections, as well as extensive dialer management experience, both on our proprietary systems and client systems.

EXL's Collections and Accounts Receivable Management Expertise

		Experience of wide range of collections processes from small ticket credit card receivables to large mortgage loan payments – ranging from $ 25 to over $ 2,000 per EMI
		1st party, early stage, late stage, consumer and commercial collections experience
		Developed in-house collections system to interface with client FTP, EXL dialer and call distribution system for manual calls
		Over 850,000 productive hours of collections work experience and over $ 9 million customer accounts contacted on behalf of clients
		Average accounts receivable handled in excess of US $ 350 million per month for a US consumer finance company and US $ 20 million per month for a US finance company (small to medium business B2B collections)
		Extensive dialer/inventory management experience on Noble, Melita, Mosaix, Davox
		Experience with numerous payment systems including Princeton e-Collect, SpeedPay, Western Union and ACH
		Licensed or exempt to perform collections in all U.S. states except North Carolina
		Compliant with Gramm-Leach-Bliley Act and Fair Debt Collection Practices Act