EXL has unparalleled experience and leadership position in the outsourcing space. We cover the entire outsourcing service spectrum representing all stages of an insurance policy. Our solutions include back office and voice based BPO services, research & analytics, finance & accounting and collections services. We have the competency to provide high end, complex BPO services, which require in-depth industry knowledge with broad process expertise and proven experience in managing large-scale operations.

We have the distinction of managing end-to-end processes. Our services cover life, property & casualty, health and annuity.

Unparalleled Experience and Leadership Position in Insurance BPO Solutions

		A pioneer as a pure play BPO service provider in the insurance domain – over six years experience
		Leader among service providers for insurance carriers in US and UK
		Focus on long term strategic relationships – increased business from existing clients
		Licensed Third Party Administrator for US based insurance work in 44 US states with in-depth understanding of various state/ federal regulations
		Member of international insurance organizations – LOMA (US) and CII (UK)

		Featured among the World's Top Outsourcing Providers for the Insurance industry in a study conducted by International Association of Outsourcing Professionals (IAOP) (2007)
		Ranked Number One among the Top 10 Insurance BPO Outsourcing Provider by Brown-Wilson Group in The Black Book of Outsourcing (2006)

Insurance: Proven Success in Managing End-to-End Processes

		Migrated over 150 insurance processes across life, annuity, property & casualty, auto and health insurance from UK and USA based insurance companies
		Currently managing complex and integrated back-office processes for seven Global 1000 insurance companies
		Over 3,000 FTEs for insurance processes
		Experience of two large insurance process implementations involving over 1,000 FTEs each

Center of Excellence for Insurance

EXL’s has established a Center of Excellence for specialized insurance training. Our trainers include members of three international organizations including Life Office Management association (LOMA - US), Chartered Insurance Institute (CII – UK) and Financial Services Authority (FSA – UK).

LOMA (US) - over 100 employees certified

CII (UK) - over 4000 employees trained on UK General Insurance

FSA - over 2000 employees trained on FSA

EXL has the expertise to impart both Life & Non Life Insurance trainings on US & UK insurance including

		FLMI 280 - authorized by Life Office Management Association - LOMA (US)
		Fundamentals of General Insurance (US)
		Fundamentals of Life, Health & Annuities (US)
		FP1- authorized by Chartered Insurance Institute - CII (UK)
		Fundamentals of General Insurance (UK)
		Insurance Financial Service Market (UK)

Value Delivered

		Proficient in bringing about significant process improvements in service delivery
		30% improvement in quote to sales conversion percentage in a voice process, leading to annualized benefits of US $14 million in written premiums for a client 30% improvement in productivity per agent in a back office process 10% improvement in accuracy of call-backs in an insurance claims process resulting in increased end customer satisfaction and productivity gain for one of our clients
		$1.3 MM worth of fraud savings from 621 cases in 18 months for motor insurance claims
		Handled over 6 MM calls for a P&C insurance client
		Potential savings around US$ 7 MM within eight months for a client
		Reduction of over 74 FTEs and savings of US$ 1.5 MM in P&C claims processes for a client
		Renewal rates for policies increased from 65 % to 78 % by improving claim settlement time from107 days to 60 days
		Developed attrition prediction models for a top 5 Health Insurance Company to improve loyalty and retention (Inductis)

End-to-End Solutions for Insurance Service Delivery