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  Insurance    
     
  Life & Annuity Insurance

Over a span of six years, EXL has built considerable expertise in handling over 80 processes in Life Insurance with a headcount of over 1,200 employees administering 2.213,700 policies annually. EXL’s Centre of Excellence for Insurance is authorized by LOMA in Life Insurance to carry out certification programmes annually.

In the Life Insurance, we administer three types of Insurance products

  Term Life Insurance - provides coverage for a specified period of time
     
 

Permanent Life Insurance - provides coverage for the insured’s lifetime

     
 

Endowment Insurance - a fixed term policy with guaranteed return whether the insured dies during or lives till the end of the term

     

In annuities we administer five types of products

 

Immediate Annuity - Income benefits designed to provide payments within a year premiums

     
 

Deferred Annuity - Income benefits begin more than one annuity pd. after the annuity is issued

     
 

Single Premium Annuity - Annuity that is purchased by the payment of a single lump sum premium

     
 

Fixed Annuity - Insurer guarantees to pay a fixed rate of interest for a specified pd. of time

     
  Variable Annuity - The contract holder is free to choose from various special investment accounts, where the annuity premium can be invested
     

Property & Casualty Insurance

As the insurance industry is experiencing a period of comprehensive change, witnessing innovative products and distribution strategies, EXL is partnering with the industry players to ward off the challenges faced by them. We have been providing services to Global 1000 companies for over six years now and during this period; we have continually added processes of increasing complexity. EXL has migrated over 30 processes to its operations centers with a total headcount of over 2,000 employees. EXL’s Centre of Excellence for Insurance is authorized by CII to carry out certification programmes.

In property & casualty insurance we administer three types of products

 

Auto Insurance – Services ranging from different kinds of auto insurance policies and additional covers to claim handling procedures

     
 

Homeowners Insurance –Services ranging from new business set up to mid term adjustments, claims set up, policy conversion and documentation

     
  Commercial Insurance – Services ranging from new business set up to mid term adjustments and renewals
     

Health Insurance

In Health Insurance we offer services for long term care, medicare supplement and post-issuance servicing of health policies such as collection, analysis and application of premium received, incorporation of changes in end customer personal details and billing preferences. We also deal with health correspondence, reactivation of suspended policies, termination or recommendation for reinstatement of a policy, refunds, reduction of risk coverage/ policy benefits, cancellation of the policy, checking claim status, premium information, and administrative policy information. We have over 20 processes in this segment with a headcount of over 270 employees.

With the inclusion of Inductis analytics expertise, we have built a strong presence in the health insurance analytics space. Inductis has worked with insurance majors by providing them data management, strategic marketing analytics and advanced predictive modeling support on an ongoing basis. Inductis has built several attrition and segmentation product launch models for strategic marketing organization of Health Insurance companies.