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Over a span of six years, EXL has built considerable
expertise in handling over 80 processes in Life
Insurance with a headcount of over 1,200 employees
administering 2.213,700 policies annually. EXL’s
Centre of Excellence for Insurance is authorized
by LOMA in Life Insurance to carry out certification
programmes annually.
In the Life Insurance, we administer three types
of Insurance products
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Term Life Insurance -
provides coverage for a specified period of
time |
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Permanent Life Insurance
- provides coverage for the insured’s
lifetime |
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Endowment Insurance
- a fixed term policy with guaranteed return
whether the insured dies during or lives
till the end of the term
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In annuities we administer five types of products
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Immediate Annuity
- Income benefits designed to provide payments
within a year premiums
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Deferred Annuity -
Income benefits begin more than one annuity
pd. after the annuity is issued
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Single Premium Annuity
- Annuity that is purchased by the payment
of a single lump sum premium
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Fixed Annuity - Insurer
guarantees to pay a fixed rate of interest
for a specified pd. of time
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Variable Annuity - The
contract holder is free to choose from various
special investment accounts, where the annuity
premium can be invested |
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Auto Insurance – Services ranging
from different kinds of auto insurance policies
and additional covers to claim handling
procedures
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Homeowners Insurance –Services
ranging from new business set up to mid
term adjustments, claims set up, policy
conversion and documentation
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Commercial Insurance – Services ranging
from new business set up to mid term adjustments
and renewals |
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In Health Insurance we offer services for long
term care, medicare supplement and post-issuance
servicing of health policies such as collection,
analysis and application of premium received,
incorporation of changes in end customer personal
details and billing preferences. We also deal
with health correspondence, reactivation of suspended
policies, termination or recommendation for reinstatement
of a policy, refunds, reduction of risk coverage/
policy benefits, cancellation of the policy, checking
claim status, premium information, and administrative
policy information. We have over 20 processes
in this segment with a headcount of over 270 employees.
With the inclusion of Inductis analytics expertise,
we have built a strong presence in the health
insurance analytics space. Inductis has worked
with insurance majors by providing them data management,
strategic marketing analytics and advanced predictive
modeling support on an ongoing basis. Inductis
has built several attrition and segmentation product
launch models for strategic marketing organization
of Health Insurance companies.
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