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| Operations and Process Excellence |
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EXL’s Operations & Process Excellence practice enables companies to transform them into a more agile and flexible organization to promptly respond to the challenges faced by them. We employ our capabilities in process reengineering and Six-Sigma based process improvement initiatives to increase processes efficiency.
Most often processes are developed organically over a period of time to cater to the emergent needs of the organization. This approach leads to inefficiencies because of inadvertent inclusion of redundancies and wastes. EXL understands companies’ need to enhance process efficiencies for achieving process and cost optimization along with quicker response time. This is driven by companies’ objectives to improve margins while achieving improved customer satisfaction, better customer retention and more customer acquisitions.
Our Operations & Process Excellence practice helps develop a system of continuous improvement in processes by bringing together EXL's capabilities in Six-Sigma based tools and methodologies. EXL has made significant investments in training Black Belts and currently have a team of five Master Black Belts mentoring over 75 Black Belts. With its onshore and offshore resources, EXL helps customers in reducing their operating costs by standardization of operating processes; rationalization of processes with a particular emphasis on reducing redundancies; and optimization of processes to drive efficiency and effectiveness.
EXL provides the following solutions under its Operations & Process Excellence practice
| Opportunity Identification Study |  |  | - Identification of Operational improvement opportunities
- Development of Transformational Solution
- Roadmap of Transformational deployment
| | Operational Excellence | | | - Standardize and centralize transaction processing
- Rationalize the geographic footprint
- Develop scalable operations in most efficient locations
| | Organizational Design | | | - Organizational alignment: linking the organization to its business objectives
- Organizational efficiency: rationalized span of control and functions
- Maintaining full focus on the core business process
| | Value Added Reporting | | | - Focus on strategic reporting and analysis
- Minimize time spent on collecting data and validating operating metrics
| | Technology Optimization | | | - Standardize key enablers such as chart of accounts, vendor master, etc.
- Integrate technology and process to drive operational excellence
- Automate manual processes to enhance reporting integrity and improve effectiveness
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How We Add Value |
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