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We are one of the largest offshore BPO service providers to the UK utilities
industry. EXL offers solutions beyond customer operations outsourcing for the
utilities industry. We provide end-to-end back-office processing for customer
operations, including metering-related services and billing, customer transfers
and address changes, sales support, account reconciliation and collections. A
large part of these services involves complex exception processing.
We have demonstrated functional capabilities in areas such as finance &
accounting and debt management. We also provide research and analytics
solutions to facilitate decision making, and process consulting services for
improving process efficiencies and controls.
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Recruited and trained over 2000 professionals over a span of 15 months |
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Over 560,000 man-hours invested in energy process training
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