ExlService Holdings, Inc. (“COMPANY”) Web Site Terms and Conditions of Use

1. Access

BY ACCESSING OR USING THIS WEB SITE YOU AGREE TO THESE TERMS AND CONDITIONS OF USE AND ACCEPT THEM IN FULL. These Terms and Conditions of USE apply exclusively to your access to, and use of, this Web Site and do not alter in any way the Terms and Conditions of any other agreement(s) you may have with COMPANY. These Terms and Conditions of Use apply generally to all Web Sites operated by COMPANY (and its affiliates), however certain restricted areas of the Web Sites may have additional Terms and Conditions of Use. COMPANY operates and maintains this Web Site, at least in part, from the United States.

2. Contact Information

Please address technical questions or comments about the COMPANY Web Site by logging on to the website and clicking the Contact link, Request for Information and selecting Feedback in the Type of Query (http://www.exlservice.com/contact)

For all other communications, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. This email address is being protected from spambots. You need JavaScript enabled to view it.

3. Privacy Policy

Please review the ExlService Web Site Privacy Policy.

4. Copyrights, Trademarks and Permissions

You acknowledge and agree that COMPANY or third parties granting rights to COMPANY hold title to any and all materials on this Web Site, which are the copyrighted works of COMPANY or the third parties, with all rights reserved. Such materials include but are not limited to design, layout, icons, text, graphics, files, photographs, video and audio clips, and the selection and arrangement thereof. COMPANY authorizes you to view and use the Web Site solely for your personal informational and noncommercial use and downloading is limited to one electronic or hard copy of limited portions. Each page downloaded must retain all copyright and other proprietary notices on any authorized reproductions of any portion of the material, but at a minimum must include this copyright statement displayed in a prominent position: "COPYRIGHT © ExlService Holdings, Inc. All rights reserved." Materials and content on this Web Site cannot be modified, forwarded, displayed, distributed, performed, or published in any media without the prior written permission of COMPANY.

You may not frame or use framing techniques to enclose any portion of this Site without the express written consent of COMPANY. You may not use meta tags or any other hidden text using the COMPANY name or trademarks and service marks without the express written consent of COMPANY.

No commercial use of the information on or under this Web Site is licensed or permitted. The use of automated systems (robots, spiders, or any other data-mining or similar data-gathering and extraction tools) to access, acquire, or download information on this Web Site is expressly prohibited where such systems are employed in connection with commercial objectives (other than indexing for search engines), or in a fashion that directly or indirectly violates any privacy interests. The words "EXL, EXLSERVICE, EXL LIFEPRO" the COMPANY logo, and the products and services described in this Web Site are either trademarks, trade names, or service marks of COMPANY and its licensors, or are the property of their respective owners. These marks may not be copied, imitated, or used, in whole or in part, without the express prior written permission of COMPANY or their respective owners, and then with the proper acknowledgments. In addition, page headers, custom graphics, button icons, and scripts may be service marks, trademarks, or trade dress of COMPANY, and may not be copied, imitated, or used, in whole or in part, without the prior written permission of COMPANY.

5. Submissions

Except as otherwise provided in a separate written agreement between you and COMPANY, you agree that any materials, including but not limited to questions, comments, suggestions, ideas, notes, drawings, original or creative materials, or other information, provided by you in the form of e-mail or electronic submissions to COMPANY, or postings at this Web Site, are nonconfidential and shall become the sole and exclusive property of COMPANY to the fullest extent permitted by applicable law. COMPANY shall own all exclusive rights and shall be entitled to the unrestricted use of these materials for any and all purposes, commercial or otherwise, without acknowledgment or additional compensation to you. In the event applicable law operates to prevent COMPANY from becoming the sole owner of any such property, then this provision shall be effective as granting to COMPANY (with rights of assignment) a perpetual, worldwide, paid-in-full, nonexclusive right (including any and all moral rights) and license to make, use, sell, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, communicate to the public, perform and display the content (in whole or in part) worldwide and or to incorporate it in other works in any form, media, or technology now known or later developed, for the full term of any rights that may exist in any such material.

6. Forums, Interactive Areas, Postings, and Feedback

This Web Site may include discussion forums or other interactive areas. You hereby agree to not upload, distribute, or otherwise publish through this Web Site any content that is unlawful, libelous, defamatory, obscene, pornographic, harassing, threatening, invasive of privacy or publicity rights, abusive, inflammatory, or otherwise objectionable, or that would constitute or encourage a criminal offense, violate the rights of any party, or otherwise create liability or violate any law. Forums and interactive areas shall be used only for your personal and noncommercial purposes. On this Web Site you cannot, without the express written approval of COMPANY, distribute or publish promotions, advertising or solicitations for funds, goods, or services. You shall remain solely liable for the content of any messages or other information posted by you on this Web Site, and COMPANY takes no responsibility and assumes no liability for the content of posted or uploaded material. COMPANY reserves the right, in its sole discretion, to remove or edit any material posted by you that is determined to be harmful, offensive, or otherwise inappropriate. You are solely responsible for all posts to any discussion forums or other interactive areas made with your account information.

You agree to comply with all additional rules, procedures and policies posted by COMPANY for any forums or other interactive areas. Such additional rules, procedures or policies will be posted in the applicable forum or other interactive area.

7. Copyright infringement by postings

If you post content to this Web Site, you warrant to us (and we rely on this warranty) that such items are known to you to be in the public domain and you agree to indemnify us against all claims, damages, or losses arising from an action alleging infringement of copyright or other proprietary rights in such work. We undertake no duty to determine the validity of any claim of copyright. Upon receiving written notice to COMPANY that any item posted on this Web Site is believed to infringe a copyright or other proprietary right, we will remove said work. We make no warranty as to the currency, operability, or fitness for any particular purpose of any shareware software or other information posted to this Web Site, and we will assume no liability for any losses or damages alleged to arise from use of or reliance on such software or information. We undertake no duty to determine the currency, operability, or fitness for any particular purpose of any shareware software posted to this Web Site.

8. Prohibited Conduct

You expressly agree to refrain from doing either personally or through an agent, any of the following: (1) use any device or other means to harvest information about other users; (2) transmit, install, upload or otherwise transfer any virus or other item or process; to the site that in any way affects the use, enjoyment or service of the site, or any user’s computer or other medium used to access the site; (3) modify the information, including headers, found on the website; (4) transmit, install, upload or otherwise transfer to the site any unauthorized advertisement or communication; (5) engage in any action which COMPANY determines is detrimental to the use and enjoyment of the Web Site; (6) use the website for any unlawful or defamatory means; and (7) transmit, install, upload, post or otherwise transfer any information in violation of the laws of the United States or any other country in which you reside.

9. Hyperlinks and Third Party Web Sites

COMPANY may establish links to Web Sites that are operated by third parties. COMPANY has no control over such Web Sites and makes no claim or representation regarding, and accepts no responsibility for, the quality, content, nature, or reliability of Web Sites accessible by hyperlink from this Web Site, or Web Sites linking to this Web Site. Visitors to such third party websites should refer to such websites' respective privacy policies, terms and conditions and practices. Any mention on the Web Site of products or services provided by third parties is for informational purposes only and does not constitute and endorsement or recommendation by Company.

10. Third-party information resources and stock-trading facilities

Information here is provided for informational purposes only and is not intended for trading purposes. If you are contemplating trading in the securities of COMPANY, we advise you to seek independent professional advice before making any investment decisions. COMPANY does not warrant or guarantee, and has not taken any steps to verify, the adequacy, accuracy, or completeness of the tools, information, or data provided by using any of the links here, and under no circumstances will COMPANY be liable for any inaccuracies or omissions in any such tools, information, or data, any delays or errors in the transmission thereof, or any loss or damages caused by reliance on such items or the risks arising from the stock markets. Neither COMPANY nor any of its data, tool, or content providers (such as Thomson Reuters and Dow Jones) shall be liable for any errors or delays in the content, or for any actions taken in reliance thereon. External trading services which users may access through the links on this page are services of the listed independent brokerage companies. To use these services, you need to have an existing account with such brokerage company or you will need to set up such an account with such brokerage company. COMPANY may provide links to brokerage companies for your convenience only. COMPANY is not a registered broker-dealer and does not endorse or recommend the services of any brokerage company. COMPANY shall not be liable for any damages or costs of any type arising out of or in any way connected with your use of the services of the brokerage company.

11. Financial-material disclosure

This Web Site together with any documents issued by COMPANY and available through this Web Site may contain statements that constitute forward-looking statements within the meaning of the U.S. Private Securities Litigation Reform Act of 1995. Those statements may appear in a number of places in this Web Site (together with any documents issued by COMPANY and available through this Web Site) and can be identified by the use of forward-looking terminology such as "believe," "expect," "plan," "may," "will," "should," "anticipate" or similar statements or the negative thereof or other variations thereof. Such forward-looking statements include, without limitation, statements made as to future operations, costs, capital expenditures, cash flow, improvements in infrastructure, distribution and replenishment systems and operating efficiencies, sales and earnings estimates or trends, and expansion plans and projections. Such forward-looking statements are based on current expectations and by their nature involve known and unknown internal and external risks, uncertainties, and other factors that may cause the actual results, performance, or achievements to be materially different from those expressed or implied. COMPANY undertakes no obligation to update forward-looking statements to reflect events or circumstances after the date such statements were made.

12. Disclaimer

YOU ACCESS THIS WEB SITE AT YOUR OWN RISK. THIS WEB SITE AND THE MATERIALS UNDER THIS WEB SITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NONINFRINGEMENT. COMPANY DOES NOT REPRESENT OR WARRANT THAT MATERIALS IN THIS WEB SITE ARE ACCURATE, COMPLETE, RELIABLE, CURRENT, OR ERROR-FREE. COMPANY DOES NOT REPRESENT OR WARRANT THAT THIS WEB SITE OR ITS SERVER(S) ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

13. Limitation of liability

IN NO EVENT SHALL COMPANY OR ANY OF ITS AFFILIATES, AGENTS, EMPLOYEES OR THIRD PARTY CONTENT PROVIDERS BE LIABLE FOR ANY DIRECT, SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES, OR ANY OTHER DAMAGES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, LOSS OF USE, UNAVAILABILITY OF INFORMATION, LOSS OF PROFITS, OR LOSS OF DATA, WHETHER IN AN ACTION IN CONTRACT, TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE), OR OTHERWISE, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF THIS WEB SITE OR THE MATERIALS CONTAINED IN, OR ACCESSED THROUGH, THIS WEB SITE, EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

14. Changes

COMPANY reserves the right to change any and all materials and content contained on this Web Site at any time without notice.

15. Termination

COMPANY reserves the right, without notice and in its sole discretion, to terminate your license to use this Web site and to block or prevent future access to and use of this Web site, including any access to forums of other interactive areas Company retains any and all rights in and to any user submitted content or materials after termination.

16. Security

You are prohibited from violating or attempting to violate the security of the Web Site. COMPANY will investigate occurrences of possible violations and will cooperate with all applicable law enforcement authorities in prosecuting violators.

17. Applicable laws

The laws of the state of New York (for users located in the United States) or the laws of England (for users located outside the United States) shall govern the construction and interpretation of these Terms and Conditions and the rights of the parties hereunder. By accessing, using, posting or placing orders under this Web site, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions and by all applicable laws and regulations, including U.S. Export control laws and regulations. Visitors who do not agree with these Terms and Conditions should not access, use, post or place orders on or through this Web site. Any controversy or claim arising out of or relating to your use of this Web site or any services provided hereunder shall be settled by binding arbitration to be held in the English language in New York City, New York, USA, in accordance with the commercial arbitration rules of the American Arbitration Association (for users located in the United States) or in London, England, in accordance with the arbitration rules of the International Chamber of Commerce (for users located outside the United States). Any judgment upon the award rendered by the Arbitrator(s) may be entered in any court having jurisdiction. Any award rendered by the Arbitrator(s) may include costs against either Party, but under no circumstances are the Arbitrator(s) authorized or empowered to award special, punitive, or multiple damages against either Party.

18. Waiver

No waiver by COMPANY of any right under or term or provision of these Terms and Conditions will be deemed a waiver of any other right, term or provision of these Terms and Conditions at that time or a waiver of that or any other right, term or provision of these Terms and Conditions at any other time.

19. Language

It is at the express consent of the parties that the present agreement be written in English. C'est la demande expresse des parties que cette convention soit r dig e en anglais.

20. Changes to these Terms

COMPANY reserves the right to change, modify, or update these Terms and Conditions of Use, at any time without notice. The date of the latest update is presented below.

Last updated: May 26, 2010