One observes that there are no new articles on 'why outsourcing', 'finding a good service provider', 'India the back office to the world'. Perhaps it's a sign of the times. Most global companies having actively considered outsourcing as an option and have made their decisions on the subject. For those who have decided to leverage the outsource option, it's now time for sharing best practices. Which explains why, of late, there is an increase in seminars, webinars, conferences on the business of outsourcing. In this issue we take a step forward and examine the success factors and practical insights on getting more from the strategic decision.

We hope it is useful reading for you and welcome your feedback and views on improving our Thoughtware.

  
 
~ Rohit Kapoor
President and CFO, EXL Service
  
     
     
  Setting Up For Success - Getting Things In Place Before You Migrate Processes  
  ~ Vikas Bhalla, Vice President - Operations  
     
  Thomas White, CEO of a Fortune 500 company, and his team have at last decided to take the outsourcing route. After a year of joining the organization, Tom decided to explore outsourcing of business processes as a strategic option in reducing costs and improving time to market. Their rival organization had improved its supply chain and service delivery and as a result reduced costs and improved profitability. It was a planned 3-year turn-around of the company. Its stock price went up by 15% and had become a case study at B-schools. More >>  
     
     
  F&A Outsourcing - Maximizing Value
 
  ~ Lokesh Agarwal, Assistant Vice President - Finance  
     
  Globally, the Finance and Accounting (F&A) function is undergoing a transformation.

Traditionally, the F&A function was seen as the corporate scorekeeper and played a limited role in decision support and strategy formulation. In most organizations, it had been a decentralized function. Besides, automation was limited to few processes like payroll, inventory accounting, GL processing. This resulted in delayed, incomplete and inconsistent financial information. The COF (Cost of F&A function as revenue percentage) was high as well. More >> 		 
     
     
  Analytic Maturity for Competitive Advantage
 
  ~ Dr. Martin Ahrens, Vice President - Methodology, Inductis  
     
  In the internet age, it is increasingly commonplace to hear that business has been freed from the constraints of geography. A business operating from just about anywhere can serve customers located just about everywhere else. For companies located in this boundless niche, the biggest challenges are related to management of huge data flows - filtering it all to identify the truly useful portion and then using advanced analytic tools to use that portion intelligently. However, the situation for most companies, even very large ones, is substantially more constrained. Customers are served from fixed "brick and mortar" locations, goods need to be transported, marketing uses postal mail and print publications and business is constrained by a host of national and local regulations. Internally, most established corporations are constrained by legacy business practices and departmental organizations - their processes were not initially developed within the electronic age and their staff were not trained to function like those of a Yahoo or Google.   More >>       
     
     
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Views expressed by the contributors of articles are their own and EXL does not accept any responsibility. The information herein is provided "as is" without warranty of any kind whether express or implied, including for errors or omissions and Exl, its directors and its employees assume no legal liability including for loss or damage resulting from the use of information contained herein. All rights reserved.

 
     
 

EXL Update

EXL acquires Inductis Combination creates a leader in knowledge services
involving strategy, analytics, and technology More >>



EXL Service Recognized Among Global Insurance BPO Leaders in studies conducted independently by International Association of Outsourcing Professionals (IAOP) and Brown-Wilson Group, Inc., the publishers of The Black Book of Outsourcing More >>

 




  

 


Thoughts or feedback on this issue? Mail us at thoughtware@exlservice.com

 

 

Editorial
Sushil Bhasin
Shailendra Singh