TRAVEL & LEISURE

INNOVATING THE BUSINESS OF TRAVEL

Travel and leisure companies face a growing number of challenges, including a severe global talent shortage, economic uncertainty, fickle customer loyalty, eroding brand equity, and the need to create a unique and differentiated product in a highly commoditized and digitized “me-too” market.

EXL has more than a decade of experience serving the travel and leisure industry with global distributed operations in the US, Asia and Europe, assisting companies in critical areas such as customer acquisition, customer care, finance & accounting, and analytics. Our teams of more than 1500 associates are certified by the International Air Transport Association and have deep domain expertise across the leading travel GDS platforms, including Sabre, Travelport and Amadeus.

1M

REVENUE GENERATED FOR A TOP TRAVEL SERVICES COMPANY AFTER EXL RESEARCH REVEALED LEAKAGE POINTS IN THE COMPANY'S BILLING SYSTEM

INDUSTRIES SERVED

Our teams have extensive expertise in the areas of advisory and analytics services for the travel and leisure industry, including operational analytics, sales and field effectiveness, global settlement MIS, pricing analytics and client scorecards and dashboards.

SERVICES

ANALYTICS

Embedding real-time analytics into business operations can significantly improve the impact of customer interactions, as well as the efficiency and effectiveness of business processes.
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CUSTOMER CARE

Innovative companies are finding ways to apply analytics to improve and enhance the corporate customer experience.

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FINANCE & ACCOUNTING

With more than 7,950 F&A professionals operating from 31 delivery centers serving our 130+ clients in 80 countries, EXL is a market leader in F&A business process services.
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RESERVATIONS

EXL has delivered significant value across operations management in areas such as reservations, fulfillment, and supplier and client settlements.
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Contact

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Address
280 Park Avenue, 38th Floor
New York, NY 10017

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