Travel and leisure companies face a growing number of challenges, including a severe global talent shortage, economic uncertainty, fickle customer loyalty, eroding brand equity, and the need to create a unique and differentiated product in a highly commoditized and digitized “me-too” market.
EXL has more than a decade of experience serving the travel and leisure industry with global distributed operations in the US, Asia and Europe, assisting companies in critical areas such as customer acquisition, customer care, finance & accounting, and analytics. Our teams of more than 1500 associates are certified by the International Air Transport Association and have deep domain expertise across the leading travel GDS platforms, including Sabre, Travelport and Amadeus.
REVENUE GENERATED FOR A TOP TRAVEL SERVICES COMPANY AFTER EXL RESEARCH REVEALED LEAKAGE POINTS IN THE COMPANY'S BILLING SYSTEM
Our teams have extensive expertise in the areas of advisory and analytics services for the travel and leisure industry, including operational analytics, sales and field effectiveness, global settlement MIS, pricing analytics and client scorecards and dashboards.
Embedding real-time analytics into business operations can significantly improve the impact of customer interactions, as well as the efficiency and effectiveness of business processes.
Innovative companies are finding ways to apply analytics to improve and enhance the corporate customer experience.
With more than 7,950 F&A professionals operating from 31 delivery centers serving our 130+ clients in 80 countries, EXL is a market leader in F&A business process services.
EXL has delivered significant value across operations management in areas such as reservations, fulfillment, and supplier and client settlements.
“Travel and leisure companies face unique challenges in continuing to find relevance in a highly digitized always-on world where the customer has information at his fingertips via mobile solutions. For over a decade now, EXL has helped our clients manage these changes by transforming their operations, incorporating analytics and smart technology, and improving their customer relationships.”
---- Rajesh Garodia (SVP & Business Head) EXL
“Last year, we embarked on a major cost re-engineering initiative, and EXL took on a target to reduce its own costs by 16%. By leveraging the tools in their Business EXLerator Framework – benchmarking, analytics and automation – they have been able to achieve 20-25% cost reductions, beyond labor arbitrage, in the past two years.”
---- Chief Administrative Officer of a Global Travel Management Company