UTILITIES ANALYTICS

Through our analytics capabilities, EXL is able to reduce costs to serve by working collaboratively with clients and improving end-to-end customer journeys. EXL’s data quality and MI reporting services eliminate errors and simplify decision making with single-customer views and improved dashboards. We also offer a full suite of modeling and data support across customer segmentation analytics, online behavior analytics, and contact center operational efficiency, among others.

CAPABILITIES

EXL offers a suite of analytics offerings across the Utilities customer journey (Join, meter to cash and leave) to help improve customer experience, reduce cost, maximise sales opportunity and proactively manage risks. Offerings include:

  • Customer analytics
  • Contact center and operation analytics
  • Digital analytics
  • Risk analytics
  • Data quality and MI reporting

THOUGHT LEADERSHIP

Utilities and Analytics: A Blueprint for Change

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81%

IMPROVEMENT IN BILLING ON ACTUAL READS WITH PREDICTIVE MODELING

70%

REDUCTION IN UNBILLED ACCOUNTS THROUGH THE DEVELOPMENT OF A CUSTOM MODEL TO PREDICT THE PROBABILITY OF CLEARANCE

35%

IMPROVEMENT IN DIALER EFFICIENCY THROUGH DATA CLEANSING AND PRIORITIZATION BASED ON CONTACTABILITY AND COLLECTABILITY INSIGHTS

10%

REDUCTION IN OPERATING EXPENSES THROUGH THE DEVELOPMENT OF COST-TO-SERVE INSIGHTS

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UTILITIES AND ANALYTICS: A BLUEPRINT FOR CHANGE

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UTILITIES AND ANALYTICS: A PERFECT MATCH

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UTILITIES ANALYTICS: FROM DATA INSIGHTS TO EFFECTIVE BUSINESS OUTCOMES

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EXL WINS ALSBRIDGE INNOVATION AWARD FOR BRITISH GAS RELATIONSHIP

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READY TO LOOK DEEPER?

CONTACT OUR UTILITIES LEADERSHIP TEAM.

Contact

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Address
280 Park Avenue, 38th Floor
New York, NY 10017

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