Through our analytics capabilities, EXL is able to reduce costs to serve by working collaboratively with clients and improving end-to-end customer journeys. EXL’s data quality and MI reporting services eliminate errors and simplify decision making with single-customer views and improved dashboards. We also offer a full suite of modeling and data support across customer segmentation analytics, online behavior analytics, and contact center operational efficiency, among others.
EXL offers a suite of analytics offerings across the Utilities customer journey (Join, meter to cash and leave) to help improve customer experience, reduce cost, maximise sales opportunity and proactively manage risks. Offerings include:
Utilities and Analytics: A Blueprint for Change