Fast-rising energy costs and the ever-increasing burden of government legislation have many utility providers struggling to get basic bills right for consumers. This leaves the UK energy sector ripe for a fundamental shift in its practices and customer relationships.
The Customer Is Not An MPAN
The SMART E2E Framework is a package of industry-specific solutions designed to leverage big data analytics to support key business decision-making and build competitive differentiation. Through business intelligence, analysis and prediction, it shifts the focus from “what happened?” to “what’s next?” It integrates operating model design, analytics and technology, supports the SMART journey through installation, customer service and in unlocking the value of smart metering.
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