UTILITIES SMART METERING SERVICES

Fast-rising energy costs and the ever-increasing burden of government legislation have many utility providers struggling to get basic bills right for consumers. This leaves the UK energy sector ripe for a fundamental shift in its practices and customer relationships.

HOW THE E2E FRAMEWORK SUPPORTS ENERGY PROVIDERS

WITH RISING CUSTOMER EXPECTATIONS, COST PRESSURES AND ENVIRONMENTAL REGULATIONS, UTILITIES MUST REDESIGN THE EXISTING MODEL TO ADDRESS EMERGING CONCERNS:

  • How to ensure affordable energy for all customers
  • How to increase revenue through loyalty, adoption and advocacy
  • How to understand the customers better to personalize the experience
  • How to ensure security and reliability of supply at peak demand

SUPPORTING THE SMART JOURNEY WITH THE E2E FRAMEWORK

Prospect

  • Optimize the rollout process – Prospect identification and prioritization
    • Asset reconciliation
    • Lifetime value
    • Customer education
    • Readiness index

Installation

  • Analytics support for the installation process
    • Forecasting engine
    • Data quality
    • Asset valuation
    • Installation support

Servicing

  • Revenue assurance Theft / Fraud management
    • Demand response
    • Fraud detection
    • Disruption management
    • Proactive maintenance
    • Process redesign
  • Demand Management
    • Demand response
    • Real-time pricing
    • Price elasticity
    • Load forecasting
    • Tariff design
  • Theft / Revenue Management
    • Fraud detection
    • Service disruption preduction
  • Digital Engagement
    • Social media sentiment analysis/li>
  • Reduced Cost to Serve
    • Exception threshold
    • Asset reconciliation
  • Service Differentiation
    • Customer segmentation
    • Churn probability
    • Lifetime value
    • Loyalty programs

SMART E2E FRAMEWORK

The SMART E2E Framework is a package of industry-specific solutions designed to leverage big data analytics to support key business decision-making and build competitive differentiation. Through business intelligence, analysis and prediction, it shifts the focus from “what happened?” to “what’s next?” It integrates operating model design, analytics and technology, supports the SMART journey through installation, customer service and in unlocking the value of smart metering.

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