Vikas Bhalla leads insurance client service and delivery through EXL global delivery centers. Vikas is a Six Sigma Master Black Belt and has been with EXL since 2001. During his tenure he has spearheaded multiple client operations across the Insurance, Utilities and Financial Services verticals. Vikas has also held several leadership roles within the company in the areas of migrations, process consulting, Six Sigma, quality compliance, certifications, information security and business continuity. Prior to joining EXL, he worked with GE India and Shriram Fibres in various management positions. Vikas is an engineering graduate from Institute of Technology, Banaras Hindu University, India.