Clients across industries have to adapt business operations to meet growing demands of their customers. This is driving an evolution in BPO today, and EXL is leading this charge with new operating models that support today’s “as a service” economy. This requires a combination of services and cloud-based technology with faster deployment, simpler change management and variable-pricing models based on business outcomes.
At EXL, Business Process as a Service (BPaaS) combines our industry and operations management expertise with proprietary technology platforms and best-of-breed partnerships to solve client challenges.
BPaaS can benefit companies of all size across industries. Large organizations with heavy investments in complex legacy IT infrastructure can tap nimble, technology-enabled solutions to improve business processes. Other organizations can quickly access best-of-breed technology and operational best practices to compete more aggressively with their peers and improve customer interactions.
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Redefining what it means to be a leader in insurance services, EXL has developed a suite of BPaaS solutions that span the insurance value chain through policy servicing and claims processing. Built upon proprietary, industry leading platforms and deep industry expertise, EXL supports insurers at policy administration, audit and survey and from first-notice of loss through subrogation.
CFOs and finance leaders are increasingly looking for ways to transform operations through greater automation with best-in-class technology, but they need to do so in a flexible way that reduces the cost and complexity of underlying finance IT architecture. EXL has created an ecosystem of BPaaS solutions for today’s CPO with proprietary and partner solutions that improve dozens of processes across procure-to-pay, order-to-cash and record-to-report, among others.
The disruptive changes within the healthcare industry have forced risk-bearing entities such as insurers and ACOs to assess new ways to leverage technology to manage the health of their entire member population and more quickly and efficiently process claims. EXL Healthcare’s Population Health Solutions group has designed cloud-based clinical care management solutions that improve member outreach driving better outcomes.
“On-demand” analytics is a growing trend in the realm of Big Data. EXL Analytics specializes in analyzing large consumer data sets to segment populations, predict response rates, forecast customer lifetime value and design targeted, multi-channel marketing campaigns. EXL has combined proprietary predictive analytics and a proprietary signal capture platform to deliver results through a flexible, on-demand service model.
With razor-thin margins, capital-intensive operations and processes built upon a complex web of local and international regulations, transportation and logistics companies increasingly need quick and efficient paths to process improvements without large capital expenditures. EXL has responded with BPaaS solutions that combine process experts, industry best practices and BPaaS delivery that T&L companies need.