What we do

EXL creates strategic value with a sophisticated and integrated analytics, technology and domain solution.

Customer Experience
EXL’s digital customer engagement services are built on deep understanding of this space and our clients’ aspirations.
  • Digital customer service center
  • Client onboarding
Risk & Compliance
Our digitally-enabled offerings, tailored to the unique needs of our clients focus on digitization and improvement of processes and audit automation.
  • KYC compliance
  • AML/fraud sanctions
  • Risk model development
  • Automated financial spreading
  • Internal audit and automation
  • Regulatory compliance
Digital Operations
EXL digitizes clients’ operations, by providing functional and domain bots specific to this industry through image analytics, and content extraction that leverages machine learning.
  • Digital reconciliation
  • Digital back office
  • Legal review
  • Finance and accounting services
Data & Analytics
EXL merges statistical data mining with a consultative approach and end-to-end modeling tools to support the banking industry.
  • Customer analytics
  • Marketing analytics
  • Risk analytics
  • MDM/EDM solutions
Intelligence

Digital Intelligence is the foundation of everything we do, and the inspiration for our ideas.

Real results

"Keeping up means getting ahead. To get ahead, be bold.
Be innovative. Be a visionary."

Why exl
Sophisticated and integrated analytics combined with deep domain knowledge.

In today’s banking and financial services industry, increasing regulatory and compliance requirements, the mandate to improve ROI following the global financial crisis, and the imperative to harness digital technologies to improve the customer experience are all intensifying the drive to transform. EXL partners with  institutions to help them stay competitive, improve customer centricity, enhance compliance and risk management and accelerate growth and profitably.

Our professional team has deep experience in all key segments of financial services, including investment banking, asset management, non-banking financial institutions, retail banking, and brokerage. This context enables us to apply banking-specific business intelligence tools to all aspects of your business, from the front office through the middle office to the back office.  

Together, we create real, measurable value by deploying advanced analytics, AI, robotics, domain expertise, data, human intelligence and other domain-specific technology solutions to help you stay ahead.

major Contender
in Everest Group’s “Capital Markets BPO – Service Provider Landscape with PEAK  MatrixTM Assessment” (2017)
HIGH POTENTIAL
in “HfS Blueprint Report: Capital Markets Operations” (2017)
9 of the top 20
Global banks partner with us