Clinical services

Clinical services

Together, let’s drive quality outcomes and impact medical spend

Clinical services

Together, let’s drive quality outcomes and impact medical spend

Working together to drive healthcare excellence

EXL Health’s highly flexible care management and population health solutions pair clinical expertise with cutting-edge technologies, proprietary analytics and digital automation. Our focus is to drive healthcare excellence and deliver improvements across cost, quality, and utilization.

We work closely with our clients to gain a deep understanding of their business needs and deliver a client-centric solution, including a variety of delivery models, to transform clinical outcomes.

Who we serve

EXL Health partners with and delivers our clinical services to both health plan payer and provider organizations. We support driving value-based outcomes and transformation in order to support improvements to member health outcomes, medical cost containment and quality compliance. 

Workforce enablement solutions

Workforce enablement solutions

At EXL Health, we help providers and health systems quickly alleviate staffing pressures. Leveraging our on-demand workforce enablement solutions, we deliver experienced (and scalable) bandwidth, whether you require support for short-term projects or longer-term flexibility, without hiring full-time employees.

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Featured insights
As generative AI makes the transition from novelty to an indispensable business tool, healthcare companies (among others) are exploring how they can capitalize on the technology to power their business. And for good reason.
Analysis from EXL experts shows that investing in a data led strategy and embracing the widespread deployment of digital technology including GenAI will result in major reductions in waste via dramatically lowering administration costs, significantly reducing benefit expenses, and improving member satisfaction.
When a major physician-led value-based care organization began searching for a partner in early 2022 to help create a scalable, world-class clinical contact center to accommodate growth, they chose EXL Health. Our expertise in call center operations, experience in mitigating outsourcing risk, and deep domain experience contributed to their decision.
In the 21st century, healthcare is at one of its most transformative phases. As technology advances at an unprecedented rate, it intertwines with medicine, redefining patient experiences and expectations. Today’s patients are digital natives, well-informed and more connected than ever before.
A leading healthcare organization was looking to improve its provider-focused contact center operations for precertification processing. EXL recommended our AI solution EXELIA.AI™and trained it to be able to instantly solve pre-certification queries using next-generation natural language processing and contextual understanding. EXL received a nine-out-of-ten score on implementation, performance, and ability to successfully deliver customer experience trans...
Call centers are often the initial experience in the patient journey within healthcare organizations. This interaction is a critical opportunity to make that all-important first impression, impacting how the patient perceives the organization during the course of their care.