Regulatory compliance

Regulatory compliance

Monitor compliance risks in real time

Regulatory compliance

Monitor compliance risks in real time

Building the digital audit and compliance function

EXL helps customer move compliance functions from a sample-based model to a continuous monitoring model. We orchestrate advanced digital interventions to simplify compliance processes, automate tasks, improve reporting, and monitor compliance risks. We drive better outcomes through increased insight into business risks, improved risk forecasting, and stronger assessments of strategic priorities.

Featured insights
A top US financial institution wanted to leverage its bank transaction data to improve their underwriting process, thus improving their approval rate and credit performance. However, they struggled with systematically extracting key insights from the unstructured transaction data and creating smart variables.
From the WannaCry ransomware storm of 2017 to the infamous SolarWinds hack of 2019, to 2023’s MailChimp hack, cyber risk is a concern for every company.
The traditional contact centre operating model relies on employing enough representatives to handle calls in an efficient manner. This traditional model no longer works. Even with there being 17 million contact centre representatives worldwide today according to a report from Gartner, organizations face staff shortages and labor costs amounting to 95% of their contact centre expenses.1 Contact centres also face pressure from changing customer expectations....