The EXL Consulting practice focuses exclusively on addressing the operational needs of customers, from design to implementation, assuring outcomes along the way. Experienced practitioners target operating model design, process optimization, technology implementations, effective use of data, and deep domain expertise to meet clients’ ever-changing business needs.
EXL has a heritage of solving complex operational, process and industry business problems for some 600 customers around the world. By leveraging the proprietary EXLerator Framework®, which embeds analytics and automation into operations management, as well as value-oriented pricing, we are able to deliver superior operational outcomes for clients.
ELIMINATED RISK EXPOSURE FROM DEVELOPED & MANAGED GLOBAL SOX CENTERS
SAVINGS OVER FIVE YEARS FROM DESIGNED & IMPLEMENTED SHARED SERVICES
REDUCTION DELIVERED ON A $30 MILLION OPERATIONAL BUDGET
From Defense to Offense: The Evolution of the Digital Chief Risk Officer
The banking and financial services industry needs to drive responsible revenue growth, extract costs to improve operating margins, and comply with complex and evolving regulatory requirements. Resources are stretched beyond capacity. Yield curves have suppressed returns on lending, and investments in new capabilities are seemingly unattainable.
Life and annuities insurers need to understand which customers are right for their products, why products resonate, and how to retain and grow customer relationships during policy moments of truth.
A clear leader in insurance solutions and analytics, EXL supports life and annuity insurers with a host of comprehensive operations management, technology, analytics and operations consulting services. In addition to traditional “life insurance” products and distribution channels, EXL’s offerings support retirement products, credit and debit life, direct-to-consumer, and shared services set-up and consulting.
EXL’s operations teams, analytics experts, and care management technologies place us in a unique position to offer integrated and modular solutions to the healthcare industry. These capabilities provide innovative insights and strategies to manage the clinical, financial, quality and performance issues in today’s healthcare reform environment. Through integrated program design based on extensive and credible healthcare experience, EXL provides its clients with the opportunities to optimize outcomes, reduce costs and enhance revenue.
Rising expectations from digitally connected, energy conscious and demanding customers are not only putting pressure on margins but also posing challenges on revenue growth. As the operating model for utilities companies continues to evolve, EXL helps them gain more control in a dynamic market environment.
"This is the dilemma we face: multiple systems that don't talk to each other, forcing us to make decisions based on limited data. Never again! Let me tell you why you care, one query across your systems can save you a million dollars."
---- Dennis Mihale (Chief Medical Officer) Chelsea Management Group
“Your people clearly understand our industry and IT architecture, as they ask great questions. They have helped me understand my team better and why we have been unsuccessful in getting certain things done in the past.”
---- Joanne Currier (Vice President, Information technology) Vermont Mutual Insurance Group