AI infused customer experience

EXL Exelia.AI™ is a pre-trained solution for human like interactions through voice & chat, developed across industry specific use cases. EXL Exelia.AI™ make consumers self sufficient and able to instantly solve their queries through next-gen natural language processing and contextual understanding. Our conversational AI teams up with human colleagues to solve challenges for service providers and customers, deliver world class service and measurable results.

How is EXL Exelia.AI™ different?

AI-powered-human-like-interactions

AI-powered human-like interactions

Contextual-interaction

Contextual interaction handling

Common-knowledge

Common knowledge base for domain specific solution

Integration-with-digital-channels

Integration with digital channels

Recalls-information

Recalls information from past interactions

EXL Exelia.AI™ features

State of art engine for real-time conversations in an omnichannel, multilingual environment

Platform agnostic solution

High replicability and applicability in multiple business processes

Plug and play model, require limited customization and enable rapid implementation

  • State of art engine for real-time conversations in an omnichannel, multilingual environment
  • Platform agnostic solution
  • High replicability and applicability in multiple business processes
  • Plug and play model, require limited customization and enable rapid implementation

Proven business and customer outcomes

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