Move away from operational siloes

EXL’s AI-powered Management Information Assistant (MIA) provides a real time view of customer journey which helps our clients to proactively manage potential issues that can lead to customer effort. It also enables a shift from traditional siloed operating model to a connected front and back office orchestrated through human and digital workforce to  deliver right customer and business outcomes.

Outcomes delivered through EXL MIA

Seamless customer journeys

Seamless customer journeys

Lower Customer Contact

Lower customer contact

Lower Cost to Serve

Lower cost to serve

Improved Customer Experience

Improved customer experience

Proven outcomes

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MIA-5

Solution highlights

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