Digital intake solution for insurance

The insurance industry spends countless hours and billions of dollars on capturing information from more than 3B documents and rekeying data into multiple downstream systems. From 5 to 10% of enterprise bandwidth and related costs are engaged in the processing of content.

 

EXL’s Digital Intake solution is a key enabler to drive contactless experience and a catalyst to unlock value from automation, analytics, and AI-based digital transformation. Insurers can improve their customer experience with greater savings. We have seen an improvement of automation throughout by up to 70% straight-through processing, resulting in improved customer experience and savings.

Proven outcomes

Across several large insurance clients, EXL was able to deliver the below sampling of delivered value and results:

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How is EXL's Digital Intake different?

Modular-and-flexible-solution

Modular and flexible solution to select best-fit digital capabilities based on content variability

Training-models-to-enrich-OCR

Training models to enrich OCR/ICR, knowledge base, improve extraction quality, and increase STP%

End-to-end-workflow-transformation

End-to-end workflow transformation with deep domain expertise

Multiple-implementation-options

Multiple implementation options, including cloud based architecture, to suit client requirements and accelerate time to value

Inline-Digital Intake Solution for Insurance-EXL's-Approach-new