To be successful in such a world, we need to create an environment where diversity of thought is cherished. We need to create a leadership profile that represents the world we live and work in. A culture that makes everyone feel included and valued: Where

The EXL Diversity & Inclusion initiative has three focus areas:

Capability Development: We assess our current gaps, gather awareness and develop capabilities to manage unconscious bias. Build culture & capabilities to improve diversity and inclusivity. We have a blend of in-person workshops, virtual sessions and e-learning programs. We conduct workshops for our senior leadership, and all other employees across the globe. An e-learning platform, helps train all our employees Diversity-Inclusion

Communication: We build awareness at all levels, generate visibility and encourage a culture of diverse views through sustained communication and Employee Resource Groups (ERG)

Recruitment and Talent-mix: We are focused towards hiring of a more diverse workforce - gender & nationalities. We are making the necessary interventions to ensure higher diversity in leadership positions

Diversity and Inclusion council: EXL’s Diversity and Inclusion Council is an apex body that has been created to ensure that our D&I program achieves its multi-pronged objectives. Find out more

Employee Resource Group


EXL encourages the formation of Employee Resource Groups. ERGs, as they are popularly known within EXL, represent focus groups of selected communities and offer them a forum thus bringing together members, highlighting their needs and supporting their development.

The setting up of ERGs offers multiple benefits to such groups. These include:

  • Connecting similarities and learning from differences
  • Networking and support
  • Forums to exchange information and share ideas
  • Mentorship, career and professional development

We have set up an employee resource group for women called, ‘Women at EXL’. It has been designed to enable women achievers of EXL advance their career and achieve professional growth through discussion, collaboration, networking, training, development and mentorship opportunities.

Diversity Council

We believe ‘Diversity’ is a verb and hence it needs to be acted upon. In this direction, we have constituted a ‘Diversity Council’ comprising of global senior leaders to jointly lead the diversity and inclusion initiatives for the organization.

This ‘Diversity Council’ provides guidance on developing EXL’s diversity and inclusion roadmap and oversees its execution.

The council is also responsible for ensuring representation of EXL across national and international diversity programs and forums.


EXL offers training programs that enable our employees to adapt and succeed in our diverse environment. We focus on all levels of the organization while designing and delivering these programs as we realize that inclusivity is a company wide requirement and not restricted to any particular level.

Training programs help us achieve our diversity and inclusion objectives:

All our employees are made aware of and, encouraged to learn and respect the diversity present in the company and, among all our external partners, clients, suppliers etc.

Our training programs help employees identify, understand and manage their unconscious bias, while offering mechanisms to cope with and reduce the impact of any ‘conscious’ fallacies that can lead to discriminative behavior.

One of the focus areas in diversity and inclusion is to enhance the gender diversity mix at EXL, especially at leadership levels. We conduct ‘Growing Leadership of Women’ workshops specially for our women leaders that help the participants reflect, share and learn from each other and from the experts. These program are aimed at:

  • Understanding one’s unique strengths
  • Managing internal biases
  • Creating action plans to overcome challenges & barriers