EXL’s IVA (Intelligent Virtual Assistant) offers the right mix of technology and human assistance to improve Self Service, Customer Experience and Process Efficiency. This is delivered through natural language processing combined with intelligent learning capabilities.

EXL’s IVA for customer interactions

  • Enable contact deflection by enabling Self-Service and eliminating standard repetitive enquiries
  • Seamless customer hand-off to human agents providing a true Omni channel experience
  • Improve customer Emotional Quotient through human-like conversations

Key differentiators

  • Common Knowledge Base across Channels
  • Domain-Specific Solutions
  • AI Enabled
  • Human-like Interactions
  • Integration with New Age Digital Channels

Proven Outcomes

Solution applicability

Front Office operations across industries

Solution Benefits

Solution Components

Contact Us

Connect with our digital experts at lookdeeper@exlservice.com

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