Retail

Retail

Drive success in a global marketplace

Retail

Drive success in a global marketplace

Amplifying retailers’ efficiency and adaptability

Let’s elevate your entire retail value chain by improving customer engagement, establishing a dynamic supply chain, and reducing operating pressures using digital and analytics. Together, we can accelerate your long-term growth & profitability by responding faster to market trends and delivering personalized omni-channel customer experiences.

Retail solutions

Retail solutions

Customer experience

Deliver excellent customer experience in a digital connected future

Data analytics

Drive smarted business decisions through data and advanced analytics

Data-driven finance

Discover deep actionable insights faster

Digital & AI solutions

Infuse AI and digital into your business to drive better outcomes

Client testimonials

Fawad Shamshad
Featured insights
The retail industry is constantly striving to attract and retain customers while keeping costs under control. However, in recent years, the industry has faced a significant challenge in balancing the cost vs customer experience (CX) conundrum.
EXL’s client, a leading retailer with multiple stores and ecommerce operation, needed to transform its customer service operations.
The traditional contact centre operating model relies on employing enough representatives to handle calls in an efficient manner. This traditional model no longer works. Even with there being 17 million contact centre representatives worldwide today according to a report from Gartner, organizations face staff shortages and labor costs amounting to 95% of their contact centre expenses.1 Contact centres also face pressure from changing customer expectations....
HFS Research in partnership with EXL surveyed more than 200 finance and accounting leaders worldwide and across industries in 2022. This work looked at how these organizations are changing to become data-driven, so they can use data as a strategic asset to quickly generate timely insights.
HFS Research in partnership with EXL surveyed more than 200 finance and accounting leaders worldwide and across industries in 2022. This work looked at how these organizations are changing to become data-driven, so they can use data as a strategic asset to quickly generate timely insights.
The concept of “data-driven finance” is emerging as a key enabler for finance functions to develop more agile operations and reposition from being thought of as a cost center to a strategic partner and a trusted advisor to the business.