What we do

Clients cite EXL’s strong track record of helping insurers streamline operations, manage risk, improve customer retention, and launch new products quicker.

Customer Acquisition


  • Digital agency
  • Policy underwriting support
  • New business operations
  • Transfer of assets
  • Agency management
Contract Servicing & Claims

  • Financial transactions
  • Contract changes
  • Contact center
  • Complaints
  • Claims management
  • Billing services
Digital Insurance


  • Robotics and automation
  • Analytics
  • Next-Gen operations
  • Customer experience
  • Artificial intelligence
Software Platforms & Business Process Services

  • New business
  • Servicing
  • Billing, collections and accounting
  • Claims servicing
  • Agent and commission management 
Intelligence

Digital Intelligence is the foundation of everything we do, and inspires our ideas and research. 

Real results

For businesses that aren't satisfied by good enough, or profitable enough, we use Digital Intelligence to deliver real results. 

Why exl
Digital transformation strengthened by deep knowledge of insurance.

With many leading insurers as clients, we have a firm grasp on the industry and where it’s going.

We use our deep understanding of the customer journey and next-gen technology to help insurers leverage their data to identify and understand who to target, why products resonate, and how to secure and grow customer loyalty.

For EXL, outcomes don’t end with combined ratios. We partner with you to improve your bottom line and your customer’s experience, an increasingly important metric in an industry facing disruption from insuretech start-ups.

7 of the top 10
life and annuity insurers partner with EXL
Winner's Circle
in “HfS Blueprint: Insurance As-a-Service 2017”
Breadth of functionality
awards in Celent’s “North American Policy Administration Systems 2017: Life, Annuities, Pension, and Health ABCD Vendor View”