LIFE & ANNUITY

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BEST-IN-CLASS SERVICES AND AN INDUSTRY LEADING PLATFORM

Life and annuities insurers need to understand which customers are right for their products, why products resonate, and how to retain and grow customer relationships during policy moments of truth.

A clear leader in insurance solutions and analytics, EXL supports life and annuity insurers with a host of comprehensive operations management, technology, analytics and operations consulting services. In addition to traditional “life insurance” products and distribution channels, EXL’s offerings support retirement products, credit and debit life, direct-to-consumer, and shared services set-up and consulting.

2300

SKILLED PROFESSIONALS

6

GLOBAL DELIVERY CENTERS

20

LANGUAGES SUPPORTED

EXL CLIENT TESTIMONIAL - GUARDIAN LIFE INSURANCE
COMPANY OF AMERICA

Andrea Csaszar, Vice President, Group Insurance and Customer Service Delivery at the Guardian Life Insurance Company of America discusses how EXL worked with Guardian to improve its new business process and make it easier for customers and brokers to do business with the company.

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THOUGHT LEADERSHIP

Risk, insurance, and disruptive technology: The future of the insurance industry

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SERVICES

EXL has deep expertise servicing multiple product types across the life and annuities lifecycle.

DIGITAL INSURANCE AGENCY

The life insurance industry is rapidly enhancing customer acquisition models with agile digital strategies in response to workforce changes and growing consumer expectations. EXL’s Digital Insurance Agency helps insurers increase revenue through an end-to-end, analytics-driven digital distribution model that targets the right consumers and issues policies digitally.

Companies taking on the challenge to modernize their systems and consumer engagement methods can issue policies faster and cheaper, as well as build long-term relationships with a more profitable customer base.

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OPERATIONS MANAGEMENT

EXL is a market leader in North America in providing business process solutions to life and annuities insurers. More than 16 years of experience and 1,700-plus skilled professionals help EXL deliver best-in-class services as well as valuable insights and best practices.LEARN MORE

TECHNOLOGY PLATFORMS

  • LISS Systems – EXL is a leading provider of policy administration solutions for the life and pensions industry, combining both depth of life industry knowledge with proven expertise in the design and delivery of core system solutions. Our solutions support your business products and processes through all aspects of the commercial lifecycle. LEARN MORE
  • LifePRO® – EXL's policy administration platform for life, health and annuity insurers is used by more than 40 L&A insurers. Many administer more than a million contracts on a single database. LEARN MORE
  • MedConnection - EXL’s platform for medical information summarization supporting claims and underwriting processes.

ANALYTICS

  • Marketing and agency management
  • Risk and compliance
  • Operational enhancements

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LEARNING ACADEMIES

Through a combination of general, object-based and customized training, the EXL Healthcare Capability Development Center of Excellence offers training on Healthcare domains, techno-functional capabilities, soft skills, best practices and operations management.

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RECOGNITION

Winner’s Circle
In “HfS Blueprint: Insurance As-a-Service 2017”

Leader and Star Performer
In Everest Group’s “Life & Pensions Business Process Services - Service Provider Landscape with PEAK MatrixTM Assessment 2017”

XCelent Award for Customer Base and Breadth of Functionality
Celent’s “North American Policy Administration Systems 2017: Life, Annuities, Pension, and Health ABCD Vendor View”

Leader
Nelsonhall’s 2016 NEAT Report For Life, Annuities & Pensions (LA&P) BPS

Named “Partner of the Year”
For innovation and technology by Aflac (2015)

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CONTACT OUR LIFE & ANNUITIES LEADERSHIP TEAM.

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280 Park Avenue, 38th Floor
New York, NY 10017

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