Life and annuities insurers need to understand which customers are right for their products, why products resonate, and how to retain and grow customer relationships during policy moments of truth.
A clear leader in insurance solutions and analytics, EXL supports life and annuity insurers with a host of comprehensive operations management, technology, analytics and operations consulting services. In addition to traditional “life insurance” products and distribution channels, EXL’s offerings support retirement products, credit and debit life, direct-to-consumer, and shared services set-up and consulting.
GLOBAL DELIVERY CENTERS
Andrea Csaszar, Vice President, Group Insurance and Customer Service Delivery at the Guardian Life Insurance Company of America discusses how EXL worked with Guardian to improve its new business process and make it easier for customers and brokers to do business with the company.
Risk, insurance, and disruptive technology: The future of the insurance industry
EXL has deep expertise servicing multiple product types across the life and annuities lifecycle.
The life insurance industry is rapidly enhancing customer acquisition models with agile digital strategies in response to workforce changes and growing consumer expectations. EXL’s Digital Insurance Agency helps insurers increase revenue through an end-to-end, analytics-driven digital distribution model that targets the right consumers and issues policies digitally.
Companies taking on the challenge to modernize their systems and consumer engagement methods can issue policies faster and cheaper, as well as build long-term relationships with a more profitable customer base.
EXL is a market leader in North America in providing business process solutions to life and annuities insurers. More than 16 years of experience and 1,700-plus skilled professionals help EXL deliver best-in-class services as well as valuable insights and best practices.LEARN MORE
"As a strategic partner, EXL enables Life and Annuities insurers to execute upon their core growth strategies by partnering with a leading operations management and technology platform provider.”
---- Keith Johnson (Senior Vice President and Head of Life and Annuities) EXL
“As a leader in our insurance industry, Aflac is committed to working with vendors that help us provide fast and efficient services for our policyholders. As a partner, EXL has played a critical role in our continuous improvements.”
---- Wassel Lewis (Director of Strategic Sourcing) Aflac
Through a combination of general, object-based and customized training, the EXL Healthcare Capability Development Center of Excellence offers training on Healthcare domains, techno-functional capabilities, soft skills, best practices and operations management.
In “HfS Blueprint: Insurance As-a-Service 2017”
Leader and Star Performer
In Everest Group’s “Life & Pensions Business Process Services - Service Provider Landscape with PEAK MatrixTM Assessment 2017”
XCelent Award for Customer Base and Breadth of Functionality
Celent’s “North American Policy Administration Systems 2017: Life, Annuities, Pension, and Health ABCD Vendor View”
Nelsonhall’s 2016 NEAT Report For Life, Annuities & Pensions (LA&P) BPS
Named “Partner of the Year”
For innovation and technology by Aflac (2015)