What we do

EXL works with organizations to reinvent digital operating models to increase revenues, lowers cost and improve customer experience.

Design-led Customer Experience
  • Digital BluePRINT™
  • Design thinking for customer experiences
  • Customer journey mapping
  • Customer value operating models 
  • Customer metrics and reporting
Contact Center Transformation
  • Digital omnichannel contact center transformation
  • IVR containment redesign
  • Skill split utilization redesign
Digital Operations

  • Digital operations re-balancing diagnostic
  • Shared services or center of excellence creation
  • Unit costing transparency
  • Digital delivery
Culture & Quality 

  • Lean culture transformation
  • Quality improvement/redesign
  • Post-merger integration
Intelligence

Digital Intelligence is the foundation of everything we do, and the inspiration for our ideas and research.

Real results

For businesses that aren't satisfied by good enough, or profitable enough, we use Digital Intelligence to deliver real results.

Why exl
Helping business grow faster and more profitably.

EXL combines a sophisticated advisory approach with executional rigor to overcome our clients’ most urgent challenges by bringing the power of industry domain, data, and digital technologies together to enable organizations to re-defining their markets, re-engaging with their customers, re-configuring their cost bases, and re-imagining their business models. We bring Digital Intelligence to life through our Digital EXLerator Framework®, which orchestrates how humans and technology combine together to drive tangible business outcomes.

EXL has extensive experience solving complex operational, process and industry problems for 500+ global customers around the world. Our consultants bring an industry domain, customer experience and digitization capabilities to drive industry, function and process transformation.

Leadership
Aecus Automation Awards in digital transformation
High Performer
in “HfS Blueprint: Design Thinking in the As-a-Service Economy” (2016)
Innovator
and Major Player in NelsonHall's "RPA & AI in Banking NEAT" (2017)

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