What we do

EXL meets business objectives at every stage of the customer journey with digital technology, data excellence and advanced marketing and customer analytics.

Marine operations management
EXL helps clients digitize operations and embed analytics at every step of the customer journey.
  • Bill of lading validation
  • Inventory management
  • Customer MDM and customer support
  • Tide analysis and cargo maximization
  • Variance analysis and reporting
Analytics
EXL has developed a deep expertise in the transportation and logistics industry through continuous analytics and reporting engagements with several large clients globally.
  • Strategic customer identification
  • Customer rating
  • Credit risk analytics
  • Benchmarking and freight rate statistics
  • Daily updates on flow of vessel fixation
Document and data management
By using data and analytics we help clients drive smarter processes and more valuable predictions for customers.
  • Document digitations
  • Contract management
  • Digital vessel filing
  • Shipment data collection
  • Bill of landing analysis



Intelligence

Digital Intelligence is the foundation of everything we do, and inspires our ideas and research. 

Real results

For businesses that aren't satisfied by good enough, or profitable enough, we use Digital Intelligence to deliver real results.

Why exl
Digital Transformation. Strengthened by deep knowledge of domains.

EXL partners with transportation and logistics companies to achieve their goals by leveraging data and technology in areas that include supply chain services, procurement, billing and customer acquisition. We deliver richer insights, increased profitability and better customer experiences that lead to accelerated revenue growth. Everything we do is informed by our deep industry knowledge and supported by EXL’s leading strengths in big data, analytics, consulting and advanced automation and robotics. 

EXL truly understands our clients’ needs by creating digital solutions that power results from day one. Our digital intelligence comes through many channels, including inside sales, customer acquisition engine, logistics engineering procurement, freight billing-as-a-service, collections, revenue leakage and accessorial charge optimization, freight audit and payment solutions. Our clients stay with us not only because we drive outcomes, but because we work as part of their extended team.

25+
languages supported
Leader
NelsonHall Customer Experience Services in Travel, Transport & Hospitality NEAT 2018 
2 of the top 10
TL carriers in the US choose EXL