Embedding real - time analytics into business operations can significantly improve the impact of customer interactions as well as the efficiency and effectiveness of business processes. EXL taps sophisticated modeling capabilities, text and sentiment mining, and a proprietary methodology to deliver high - impact solutions.
Our ability to identify attrition causes saved one client $1 .5 billion a year. For another, we increased collections by 66 % per hour. We also have solved support - call spikes, identified revenue leakage for logistics companies, and reduced overpaid medical claims.
One of the biggest concerns for retail CMOs and marketing managers is how to best allocate their budget across a wide range of marketing activities. By implementing a market mix model, the optimal spend for each marketing vehicle can be identified.
How text mining can drive efficiency, improve customer alignment and satisfaction, and empower insurance operations managers with the data to drive decisions.
Simplified issue term life insurance allows consumers to sign up for a plan without ever visiting a doctor or going through the full underwriting process. While this makes them an attractive option for customers, they also expose insurers to risks that are significant, but preventable.