Operations

In the digital era, speed is the new mark of quality. In order to meet customer needs at the speed of digital, companies must break down traditional silos to optimize customer journeys and embed intelligence into business processes end to end. Combining deep expertise in our clients’ industries with AI and operations management, we transform operating models to deliver results at the speed and scale needed to move your business forward.

Sales and marketing

Sales and marketing

Whether you are looking to find new customers, lower acquisition costs, or shorten your sales cycle, our team is ready to partner with you. Our direct marketing, sales-as-a-service, and revenue acceleration solutions leverage analytics, AI, and digital technologies to help you deliver results that matter.

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Customer experience

EXL combines the right people with the right digital tools and best practices to create a winning formula that drives better daily interactions and delivers consistent customer experience.

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Customer experience
Finance and accounting

Finance and accounting

EXL’s evolution towards being a partner to data-driven businesses allows us to solve our clients’ most complex business problems and help them realize a digitally connected future where data is used to predict trends, deliver an excellent customer experience, and grow profitably.

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Risk and compliance

By applying data, analytics and digital, EXL is helping organizations automate core processes to ensure resiliency, focus on growth drivers, minimize enterprise exposure to risk, reduce complexity in business processes and actively manage global regulatory compliance.

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Risk and compliance

Why EXL operations management

Data, analytics, AI. Technology alone is never completely effective – or transformative – unless paired with a deep understanding of the industries to which they are applied.

At EXL, we know that “almost perfect” isn’t nearly enough. From insurance and healthcare to media and retail, we know the unique challenges and opportunities of the industries we serve.

We hire experienced industry leaders, host training academies, and make strategic investments in technology and new capabilities. This enables us to approach our clients’ challenges with an insider’s understanding, and support their growth as true partners.

2X Winner
the Aecus Automation Award for leadership in digital transformation
High performer
in the “HfS Blueprint for Digital Marketing Operations” (2016)
Winner's circle
in “HfS Blueprint: Insurance As-a-Service 2017”