Technology platforms increasingly underpin best-in-class operational excellence. Provider technology is also increasingly at the foundation of global service delivery and business process operations management solutions. EXL leverages proprietary and partner platforms to solve client business challenges across the core industries we serve. Platforms underpin services in BPaaS delivery models or provided a la carte either on site or via EXL cloud services. Technology, including our platforms, is also a key component of our Business EXLerator Framework™ that delivers greater value, far faster than traditional BPO.
When delivered as part of our operations management services, our platforms provide clients key upgrades to their technology infrastructure without the cost and complexity of lengthy integrations. The industry is evolving. Client technology must evolve too.
Representative platforms include:
Life insurance policy administration platform providing flexible support for a broad range of life, health, and annuity products. It streamlines policy administration through central product rules engine, real-time customer service, flexible agent compensation support, and serves as the platform for TPA services.
Independent subrogation platform that refines over-payment recovery workflow, increases recoveries and reduces costs for the healthcare payers utilizing this platform.
Underwriting support platforms - BPaaS solutions for P&C insurers that providing underwriting support capabilities including premium audit, commercial and residential underwriting surveys and outsourced loss control services.
A medical record summarization platform that empowers carriers to make more accurate and consistent claim handling decisions, analyses and reports of medical record reviews, employs deep domain specialists and leverages scalable technology, reducing claim cycle time, and improving accuracy and consistency of claim outcomes.
Care management platform that integrates data from multiple sources and shares it between health plans, practitioners and members in real time, enhancing clinical decision-making, improving workflows, and reducing administrative costs.
Integrated member-centric medical management platforms designed for single and multi-site healthcare organizations to manage and coordinate member care processes.
Direct Marketing Suite - End-to-end customer acquisition solution for CMOs that use predictive analytics and domain-specific pattern recognition algorithms for providing highly measurable and ROI-driven marketing campaigns to leading players in the property & casualty, life, and health insurance industries.