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PROPERTY & CASUALTY

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INDUSTRY KNOWLEDGE, INTEGRATED SOLUTIONS

With macroeconomic trends driving significant market opportunities, property and casualty insurers are looking to reduce cost structures, leverage analytics in marketing and underwriting, and develop a medically driven yet lower-cost claims operating model.

EXL helps insurers lower their cost to serve, increase sophistication in pricing, improve operating leverage and resource management, and win the customer acquisition and retention battle. EXL has been recognized as the leader in providing business process services to the property and casualty insurance industry, with the most clients and largest workforce dedicated to auto, home, and workers' compensation policy insurers.

8300

INSURANCE PROFESSIONALS

200

INSURANCE CLIENTS

8

LEADING INSURERS

CASE STUDIES

INCREASING OUTSOURCING ROI - REDESIGNING OUTCOMES

Over the years, we moved away from simply managing traditional contact center metrics to partnering with our client on redesigning and delivering business outcomes. This enhances revenue, optimizes cost of service, and drives growth for our clients.

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ENHANCING CUSTOMER
SERVICE

Inbound customer service operations cater to queries from customers including support for online accounts, policy documentation requests, policy changes, billing and premium changes along with related information.

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THOUGHT LEADERSHIP

Moving beyond the RPA pilot stage: How P&C insurers can operationalize automation

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SERVICES

Clients cite EXL’s strong track record of service delivery with an integrated solution set that can help insurers streamline operations, manage risk, improve and retain customers, and launch new products.

OPERATIONS MANAGEMENT

Both Personal and Commercial Insurers are facing a rapidly changing market environment given the changes in demographics and the rise of the millennials, increased use of the Internet of Things, rising health costs and the severity of claims.

EXL Insurance addresses P&C companies’ key imperatives to be successful by winning the customer acquisition and retention battle, reducing the cost to serve, improving resource management during capacity constraints and segmenting pricing through buyer behavior. We are results-driven with outcomes such as reducing outstanding premium by 70% during policy acquisition and reducing book set-up time by 90% during the policy underwriting process.

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Property and Casualty Operations Management

ANALYTICS

Savvy insurers are leveraging analytics to better price, attract and select risks as well as optimizing payouts and personalizing customer service. EXL supports these clients with award-winning teams that combine industry, analytics and technology expertise to uncover insights.

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Property and Casualty Insurance Analytics

TECHNOLOGY PLATFORMS

  • Subrosource® – The largest commercial end-to-end subrogation platform, which processes more than 50,000 transactions a day and has delivered nearly $9B in recoveries
  • MedConnection℠ – The medical record summarization and decision-analytics tool used by top PC and health carriers to improve results

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Property and Casualty Technology Platform
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LEARNING ACADEMIES

Through a combination of general, object-based and customized training, the EXL Property & Casualty Capability Development Center of Excellence offers training on P&C domains, techno-functional capabilities, soft skills, best practices and operations management.

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RECOGNITION

Winner’s Circle
In “HfS Blueprint: Insurance As-a-Service 2017”

Leader and Star Performer
Everest Group’s “Property and Casualty Insurance BPO – Service Provider Landscape with PEAK Matrix™ Assessment 2017”

Leader
Nelsonhall’s 2017 NEAT Report For Property & Casualty Insurance BPS

Partner of the Year
For innovation and technology by Aflac (2015)

READY TO LOOK DEEPER?
CONTACT OUR PROPERTY & CASUALTY LEADERSHIP TEAM.

Contact

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Address
280 Park Avenue, 38th Floor
New York, NY 10017

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