Intro

For Less Than Truckload (LTL) carriers, missing accessorial charges can lead to understated invoices and major revenue leakage, as well as covering costs for services performed. Most LTL carriers fail to realize how many millions of dollars in revenue they lose each year to driver omissions and billing mistakes. When a major Lessthan- truckload (LTL) carrier realized the opportunity due to omitted accessorials, EXL leveraged Rev-LiftTM, a proprietary service suite that identifies and corrects revenue leakages.

Context

Identifying the right charges for a shipment is a complicated process, with the final price determined by factors including distance, classification, weight, and accessorials. EXL has strong domain expertise in the transportation & logistics industry, as well as experience in applying automation to previously manual functions. Working very closely with the carrier, EXL delivered the right solution the first time, so our client could start realizing efficiencies, cost recovery, and revenue gains faster.

"The Rev-LiftTM service leverages propriety EXL data sources, third party data sources, analytics and heuristics to insure accuracy and protect revenue."

Orchestration

EXL used Rev-LiftTM to identify locations subject to accessorial charges. EXL combined the power of people, technology and analytics to aid the carrier in capturing their due revenue. The Rev-LiftTM service leverages propriety EXL data sources, third party data sources, analytics and heuristics to insure accuracy and protect revenue.


 

Outcomes

The carrier saw a large increase in both top-line and bottom-line revenue. The Rev-LiftTM implementation increased the annual revenue growth of the carrier by ~0.3%, including increasing the annual EBITDA by 1.35%. A phenomenal 22% improvement in the capture for implemented accessorials.

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